Customer Service Representative

12 hours ago

Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

About the role

As a Customer Service Representative at StaffSmart Outsourcing, you will play a vital role in delivering exceptional customer service to our clients. This full-time, Dayshift position is based in Alabang, Muntinlupa and offers the opportunity to work virtually.

What you'll be doing

  1. Respond to customer inquiries and concerns through various communication channels such as phone, email, and chat
  2. Provide accurate and timely information to resolve customer issues
  3. Maintain a positive and professional demeanor while delivering excellent customer service
  4. Collaborate with cross-functional teams to ensure seamless customer experiences
  5. Document customer interactions and maintain detailed records
  6. Continuously seek opportunities to improve processes and enhance customer satisfaction

What we're looking for

  1. Preferably with experience in a customer service or call centre role
  2. Strong communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  4. Proficiency in English, both written and verbal
  5. Ability to work effectively in a fast-paced, dynamic environment and meet performance targets
  6. Familiarity with customer service software and tools

What we offer

At StaffSmart Outsourcing, we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based incentives
  2. Opportunities for career development and advancement
  3. Comprehensive health insurance and wellness programs
  4. Flexible work arrangements and work-from-home options
  5. A collaborative and inclusive company culture

About us

StaffSmart Outsourcing is a leading provider of customer service and business process outsourcing solutions. With a focus on innovation and customer-centricity, we collaborate with our clients to deliver exceptional experiences and drive business success. Join our team and be part of our growth journey.

Apply now to become our next Customer Service Representative.

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