Customer Service Representative

13 hours ago

Ayala Alabang, National Capital Region, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a Customer Service Representative to join our dynamic team at Valeros Velasco Tabernilla Proverify INC.' located in Muntinlupa City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service and support to our valued clients. As a non-sales position, your focus will be on addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

What you'll be doing

  • Respond to incoming customer calls and emails in a friendly, professional, and efficient manner
  • Identify customer needs and provide accurate and timely solutions
  • Maintain detailed records of customer interactions and follow up as needed
  • Resolve customer complaints and escalate complex issues to the appropriate team
  • Continuously update your knowledge on products, services, and company policies
  • Contribute to the overall improvement of customer satisfaction and retention

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the BPO industry
  • Strong communication and interpersonal skills, both written and verbal
  • Excellent problem-solving and critical thinking abilities
  • Proficiency in English and the local language
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Passion for delivering exceptional customer experiences

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
  • Modern and well-equipped work facilities

About us

Valeros Velasco Tabernilla Proverify INC.' is a leading provider of customer service and business process outsourcing solutions. With a strong focus on innovation and client satisfaction, we have established a reputation for delivering excellence in the call centre and customer service industry. Join our team and be a part of a dynamic and diverse organisation that values its employees and is committed to their success.

Apply now for this exciting opportunity to become our next Customer Service Representative

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