Team Leader

5 days ago

Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

About the role

As a Team Leader - Healthcare Account at access healthcare, you will be responsible for leading and mentoring a team of customer service representatives serving clients in the healthcare sector. This full-time role is located in Taguig City, Metro Manila and will involve both supervisory and hands-on duties to ensure exceptional service delivery.

What you'll be doing

  1. Overseeing the daily operations of a team of customer service representatives
  2. Providing coaching, training and performance management to drive team productivity and development
  3. Monitoring call quality and customer satisfaction metrics to identify areas for improvement
  4. Collaborating with the wider customer service team to implement best practices and process enhancements
  5. Escalating complex customer queries and issues to the appropriate stakeholders
  6. Ensuring adherence to company policies, procedures and regulatory requirements
  7. Generating reports and analysing data to provide insights to management

What we're looking for

  1. At least 1-3 years of experience in a customer service team leader or supervisory role, preferably within the healthcare industry
  2. Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
  3. Proficiency in call centre operations, quality assurance and performance management
  4. Excellent problem-solving and decision-making abilities
  5. Familiarity with healthcare regulations and compliance requirements
  6. Bachelor's degree in a relevant field or equivalent work experience

What we offer

At access healthcare, we are committed to providing our employees with a supportive and enriching work environment. Some of the key benefits you can expect include:

  1. Competitive salary and bonus opportunities
  2. Comprehensive healthcare and life insurance coverage
  3. Opportunities for professional development and career advancement
  4. Flexible work arrangements and a healthy work-life balance
  5. Team-building activities and social events

About us

access healthcare is a leading provider of healthcare outsourcing services, serving clients in the Philippines and across the globe. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our clients to deliver exceptional healthcare experiences. Join our team and be a part of our mission to transform the healthcare industry.

Apply now for the Team Leader - Healthcare Account role at access healthcare.

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