Team Leader
4 days ago
About the role
As a Team Leader - Healthcare Account at access healthcare, you will be responsible for leading and mentoring a team of customer service representatives serving clients in the healthcare sector. This full-time role is located in Taguig City, Metro Manila and will involve both supervisory and hands-on duties to ensure exceptional service delivery.
What you'll be doing
- Overseeing the daily operations of a team of customer service representatives
- Providing coaching, training and performance management to drive team productivity and development
- Monitoring call quality and customer satisfaction metrics to identify areas for improvement
- Collaborating with the wider customer service team to implement best practices and process enhancements
- Escalating complex customer queries and issues to the appropriate stakeholders
- Ensuring adherence to company policies, procedures and regulatory requirements
- Generating reports and analysing data to provide insights to management
What we're looking for
- At least 1-3 years of experience in a customer service team leader or supervisory role, preferably within the healthcare industry
- Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
- Proficiency in call centre operations, quality assurance and performance management
- Excellent problem-solving and decision-making abilities
- Familiarity with healthcare regulations and compliance requirements
- Bachelor's degree in a relevant field or equivalent work experience
What we offer
At access healthcare, we are committed to providing our employees with a supportive and enriching work environment. Some of the key benefits you can expect include:
- Competitive salary and bonus opportunities
- Comprehensive healthcare and life insurance coverage
- Opportunities for professional development and career advancement
- Flexible work arrangements and a healthy work-life balance
- Team-building activities and social events
About us
access healthcare is a leading provider of healthcare outsourcing services, serving clients in the Philippines and across the globe. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our clients to deliver exceptional healthcare experiences. Join our team and be a part of our mission to transform the healthcare industry.
Apply now for the Team Leader - Healthcare Account role at access healthcare.
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