
Team Leader
1 day ago
This is a full-time opportunity for an experienced
Team Leader
to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.
What you'll be doing
- Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
- Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
- Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
- Communicate effectively with the wider business to escalate issues and provide updates on team performance
- Foster a positive, collaborative team culture and promote the company's values and vision
- Collaborate with the broader Accounts Receivable department to drive continuous process improvements
What we're looking for
- at least 1 year experience in as Team Leader role .
- Must have experience in
End to End Claims or Accounts Receivable in a Healthcare BPO set up - Proven track record of leading and motivating a high-performing team to achieve key targets
- Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
- Strong analytical and problem-solving skills to identify and resolve operational issues
- Solid understanding of call center and accounts receivable processes and best practices
- Passionate about delivering exceptional customer service and driving continuous improvement
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