Team Leader

6 days ago

Pasay, National Capital Region, Philippines Access Healthcare Full time ₱900,000 - ₱1,200,000 per year

This is a full-time opportunity for an experienced
Team Leader
to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.

What you'll be doing

  • Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
  • Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
  • Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
  • Communicate effectively with the wider business to escalate issues and provide updates on team performance
  • Foster a positive, collaborative team culture and promote the company's values and vision
  • Collaborate with the broader Accounts Receivable department to drive continuous process improvements

What we're looking for

  • at least 1 year experience in as Team Leader role .
  • Must have experience in
    End to End Claims or Accounts Receivable in a Healthcare BPO set up
  • Proven track record of leading and motivating a high-performing team to achieve key targets
  • Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
  • Strong analytical and problem-solving skills to identify and resolve operational issues
  • Solid understanding of call center and accounts receivable processes and best practices
  • Passionate about delivering exceptional customer service and driving continuous improvement

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