Client Support Specialist
6 days ago
Job Overview:
We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.
Work Set Up:
- Employment Type: Full Time
- Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
- Work Setup: Onsite
- Location: Cavite
- Client Industry: Finance
Key Responsibilities:
- Exceptional Client Communication
- Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
- Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions.
- Provide a seamless and supportive experience for clients in all communications.
- Reporting and Administrative Tasks
- Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.
- Ensure timely and accurate data entry to support business operations and client tracking.
- High-Level Support
- Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.
- Work collaboratively across internal teams to align client engagement strategies and initiatives.
Qualifications:
- Bachelor's degree in any field.
- 2 years of experience in a related role.
- Experience in Data Entry
- Experience in Social Media Scheduling
- Experience in Calendar scheduling and "Calendly" management
- Experience in G-suite inbox and Drive management
- Support - Provide high level support to our Client Success and Coaching teams
Workplace Perks:
- Competitive salary package
- HMO coverage
- Fixed weekends off
- Meal allowance
- Attendance bonus
- 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
- Monthly social activities and annual company outing (domestic/international)
- Vibrant, diverse and inclusive work environment
About Us:
Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team.
Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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