Client Support Specialist

5 days ago

Kawit, Calabarzon, Philippines Shadow Office Solutions Full time ₱80,000 - ₱120,000 per year

Job Overview:

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations.

Work Set Up:

  • Employment Type: Full Time
  • Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm
  • Work Setup: Onsite
  • Location: Cavite
  • Client Industry: Finance

Key Responsibilities:

  • Exceptional Client Communication
  • Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email.
  • Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions.
  • Provide a seamless and supportive experience for clients in all communications.
  • Reporting and Administrative Tasks
  • Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators.
  • Ensure timely and accurate data entry to support business operations and client tracking.
  • High-Level Support
  • Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement.
  • Work collaboratively across internal teams to align client engagement strategies and initiatives.

Qualifications:

  • Bachelor's degree in any field.
  • 2 years of experience in a related role.
  • Experience in Data Entry
  • Experience in Social Media Scheduling
  • Experience in Calendar scheduling and "Calendly" management
  • Experience in G-suite inbox and Drive management
  • Support - Provide high level support to our Client Success and Coaching teams

Workplace Perks:

  • Competitive salary package
  • HMO coverage
  • Fixed weekends off
  • Meal allowance
  • Attendance bonus
  • 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)
  • Monthly social activities and annual company outing (domestic/international)
  • Vibrant, diverse and inclusive work environment

About Us:

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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