People & Culture Manager

People and Culture Management

• Work with business leaders to ensure the growth, development and engagement of our people.  You will do this by providing leadership and advice to develop and drive the People and Culture Strategy across the organization.  You will also design, implement and embed strategic People and Culture programs and initiatives to deliver organizational capability.
• Lead and drive the People and Culture Strategy by applying appropriate change management programs and techniques to bring about effective organizational and cultural change.
• Coach and mentor the leadership team and build strong stakeholder relationships to help achieve business imperatives.
• Create new people policies as required and help the organization to identify and mitigate areas of risk to create a positive environment for people.\
• Find and implement appropriate reporting mechanisms for employee relations cases, both informal and formal.
• Make sure our employee handbook, policies and code of conduct are up to date, legally compliant and reflect our culture and ways of working. You'll create new people policies as required and help the organization to identify and mitigate areas of risk to create a positive environment for everyone.

Leadership Support

• Assist Operations and HR team in coaching and providing support to team members including assistance during performance management and performance reviews if required.

HR Support and Administration

• Liaise with PH leaders and provide relevant updates regarding employment lifecycle including recruitment, onboarding, induction, performance management, learning & development etc.
• Recognize HR concerns and provide recommendations and solutions as required whilst working closely with Operations and GM.
• Identify and implement HR initiatives and process improvements.
• Develop and maintain HR processes, procedures and templates as required
• Assist with HR events and calendar bookings as required
• Create letters & HR documentation e.g. probation, departures, change of roles/working hours etc if required
• Manage the HR filing, scanning and record management
• Assist with data entry, HR spreadsheets & basic HR reporting.
• Assist with other general administrative and project work as required.
• Conduct team member exit interviews and collate results.
• Assist with HR projects and initiatives.

Learning and Development

• Identify training and developing requirements and liaise with the GM to develop and implement training requirements and initiatives.
• Assist the HR team with the running of internal and external training programs.

Risk & Compliance

• Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant.
• Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team.
• Report all identified risks, workplace hazards and incidents.

Qualifications:

• Exceptional people skills and a positive enthusiastic attitude
• Demonstrated high-level interpersonal, written and verbal communication skills and a demonstrated commitment to client service and continuous improvement
• Ability to grasp new concepts and adapt to change
• Proven track record of building and maintaining effective and collaborative working relationships with the ability to influence and negotiate
• Have worked in an Australian business or BPO environment - preferred
• Experience and skills in developing and implementing process improvements and procedures.
• Ability to anticipate potential issues, problem solve and provide recommendations and solutions
• Strong attention to detail and high level of accuracy
• Demonstrated ability to work effectively under pressure with changing and competing priorities and deadlines
• Demonstrated ability to deal with confidential and sensitive matters.
• Exceptional organizational skills and initiative
• Experience in a professional services environment
• Demonstrated experience in a HR role providing HR support to leaders and team members in a confident and professional manner.
• Completion of HR tertiary qualifications or equivalent work experience.

Work Details:

• Schedule: Monday- Friday, 6:00am- 3:00pm or 7:00am- 4:00pm (PH Time)
• Location: Makati | *Work from Home Until Further Notice
• Status: Full time/ Contract Set-up