Customer Service Representative

1 day ago

Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time ₱150,000 - ₱250,000 per year

Company Description

For over 15 years, Asiatel Outsourcing (Asia Teleservices Inc.) has been a leader in the outsourcing industry, enabling companies globally to establish and manage remote teams in the Philippines. We offer a comprehensive range of services, including traditional outsourcing, remote staffing, and managed operations with exceptional cost competitiveness. Our state-of-the-art 200-seat facility provides the perfect environment for businesses to thrive. Originally serving a Telco in Hong Kong, Asiatel Outsourcing has evolved into a globally recognized provider for diverse industries such as technology, e-commerce, and telecommunications. We are known for our personalized approach, long-term client partnerships, and deep market understanding.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Pasig. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels. Daily tasks include responding to customer emails and phone calls, updating customer records, and providing accurate information about products and services. The role also involves maintaining a high level of customer experience by offering efficient and effective support.

Qualifications

  • Customer Service, Customer Support, and Customer Experience skills
  • Ability to ensure Customer Satisfaction through efficient problem-solving
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work on-site in Pasig
  • Previous experience in customer service or related roles is beneficial
  • Bachelor's degree in any relevant field is preferred

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