Hotel General Manager

2 weeks ago

Cebu City, Central Visayas, Philippines The Abaca Group Full time ₱60,000 - ₱180,000 per year

Overview

The Hotel General Manager will oversee the operations of a 175-room boutique resort located within a mixed-use development in Mactan, Cebu, which also includes 250 residential units (no part of responsibility). The role requires balancing the demands of a distinctive hospitality property while liaising with a third-party food & beverage concessionaire and other strategic partners.

Leadership & Management Style


• Leads with discipline and efficiency, ensuring smooth day-to-day resort operations.


• Maintains an open, transparent communication style with ownership and the board.


• Demonstrates dedication, focus, and hard work while setting a strong personal example.


• Provides clear and efficient goal-setting, with active oversight and problem-solving.


• Builds a collaborative, motivated culture across departments to drive coordination and teamwork.

Core Managerial Competencies


• Effectively manages and empowers teams rather than replacing their functions.


• Makes quick, well-informed decisions, avoiding unnecessary bottlenecks.


• Defines and communicates the resort's long-term vision, orchestrating its execution.


• Aligns incentives and performance reviews with SMART goals and KPIs.


• Develops and enforces a strong service-oriented culture that enhances guest satisfaction.

Business & Strategic Acumen


• Understands business mix and market trends to position the resort competitively.


• Strong commercial mindset with a proven ability in revenue growth and profitability.


• Skilled in marketing and brand positioning, enhancing visibility in local and international markets.


• Competent in e-commerce, reservations, and revenue management to maximize online and offline segments.


• Negotiates effectively with stakeholders including project management groups, asset managers, and concessionaires.

Technology & Innovation


• Embraces and integrates AI and digital tools to strengthen the resort's tech stack.


• Implements efficient systems for reservations, distribution, and guest engagement.


• Promotes innovation in service delivery while maintaining operational excellence.

Personal Attributes


• Resilient and capable of managing stress in complex operational challenges.


• Results-driven with a focus on sustainable business growth.


• Inspires trust, accountability, and high performance within the resort team.

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