General Manager

JOB DESCRIPTION:

General Manager is responsible for the overall strategic leadership, operational excellence, financial performance, and guest satisfaction of the hotel. The role ensures that the hotel operates in alignment with international hospitality standards, company policies, and local regulations while delivering a 4-star guest experience.

Key Responsibilities:
Strategic Leadership
Formulate and implement business strategies, annual budgets, and performance targets.

Ensure alignment of hotel operations with the company's mission, vision, and values.

Identify market opportunities and drive competitive positioning in the local hospitality industry.

Oversee expansion, modernization, and innovation projects to enhance service quality.
Operational Management
Supervise day-to-day hotel operations, ensuring seamless coordination across all departments (Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, Finance, and HR).

Establish and enforce service standards consistent with a 4-star property.

Monitor guest feedback through surveys, reviews, and direct communication; take corrective action where necessary.

Ensure strict compliance with health, safety, sanitation, and security regulations.
Financial Management
Prepare, manage, and monitor annual operating budgets and capital expenditure.

Drive revenue generation through room sales, food & beverage, banquets, and ancillary services.

Implement cost-control measures to achieve profitability targets.

Oversee financial reporting, audits, and ensure compliance with statutory requirements.
Sales, Marketing & Guest Relations
Develop and execute marketing strategies to increase occupancy, market share, and revenue.

Foster partnerships with local businesses, tourism boards, and travel agencies.

Represent the hotel in community, corporate, and industry events to enhance brand visibility.

Ensure VIP and high-profile guests receive exceptional service.
Human Resource & People Management
Lead, mentor, and motivate department heads and staff to achieve performance excellence.

Oversee recruitment, training, and development to build a high-performing hospitality team.

Foster a culture of professionalism, accountability, and continuous improvement.

Implement fair performance appraisals and recognition programs.
Compliance & Risk Management
Ensure compliance with government regulations, labor laws, and hotel licensing requirements.

Implement risk management measures including crisis management and emergency preparedness.

Uphold company policies on ethical standards, confidentiality, and data protection.

Qualifications:

Bachelor's Degree in Hotel & Restaurant Management, Business Administration, or related field (Master's Degree preferred).

Minimum of 8–10 years' progressive experience in hotel management, with at least 3 years in a General Manager or senior leadership role in a 4-star or higher property.

Strong financial acumen, leadership, and decision-making skills.

Proven track record in achieving revenue targets, guest satisfaction, and operational efficiency.

Excellent communication, negotiation, and interpersonal skills.

Knowledge of hotel property management systems (PMS), revenue management, and digital marketing.

Core Competencies:

Strategic Thinking & Business Acumen

Leadership & People Development

Guest-Oriented Service Excellence

Financial & Analytical Skills

Problem-Solving & Decision-Making

Adaptability & Resilience

Innovation & Continuous Improvement

Working Conditions

Based at the hotel in Tacloban City.

Requires flexibility in working hours, including evenings, weekends, and holidays as needed.

Expected to represent the hotel in official functions and industry engagements.