AV Technical and Documentation Specialist

6 days ago


Manila, National Capital Region, Philippines DVI Solution Full time ₱900,000 - ₱1,200,000 per year

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Position Overview:

DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients.

You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences.

Key Responsibilities:

  • Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics").
  • Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.
  • Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.
  • Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.
  • Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.
  • Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.
Requirements

Skills and Qualifications:

Required:

  • 3+ years in technical writing, documentation, or AV engineering roles.
  • Strong knowledge of AV systems (DSPs, control systems, AV over IP).
  • Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.
  • Excellent English communication skills and strong organizational ability.

Preferred:

  • Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.
  • Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).
  • Background in AV integration, support, or pre-sales.

Key Skills:

  • Ability to explain complex technical concepts clearly and concisely.
  • Strong skills in creating technical diagrams and visuals.
  • Knowledge of AV installation, configuration, and troubleshooting best practices.
  • Understanding of structured documentation processes.

Sample Deliverables:

  • Knowledge Base Article: "Understanding DSPs in Modern AV Systems."
  • Guide: "Configuring Biamp Tesira for Conference Rooms."
  • Single-Line Diagram: "Hybrid Meeting Room AV Design."
  • Troubleshooting Flowchart: "No Audio in VC Room – Quick Fix Guide."
  • SOP: "Crestron Control Processor Deployment."

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.



  • Manila, National Capital Region, Philippines Unity Tech Full time ₱40,000 - ₱80,000 per year

    Unity Technology Solutions are seeking freelance 2D AutoCAD operators with proven expertise in commercial Audio Visual (AV) and Video Conferencing systems. Important: This role requires specific AV systems knowledge and experience. If you do not have commercial AV background or product knowledge, please do not apply.The WorkYou'll be engaged on a freelance...


  • Manila, National Capital Region, Philippines Institute of AV Technology Full time ₱200,000 - ₱400,000 per year

    Company DescriptionIntegrated Systems Technologies Philippines, OPC (ISTP), originally established as a Music Recording Studio in 1998 in South Korea, has grown to become a competitive studio in the country. In 2007, the company moved to the Philippines, offering high-end facilities and world-class service for major clients locally and internationally. With...


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱900,000 - ₱1,200,000 per year

    TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST II in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱600,000 - ₱1,200,000 per year

    SENIOR TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority - Government Full time ₱250,000 - ₱500,000 per year

    TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Manila, National Capital Region, Philippines Okta Full time ₱900,000 - ₱1,200,000 per year

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of...


  • Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a highly skilled Process Documentation Specialist to develop clear, accurate, and user-focused documentation that captures business processes and workflows. This role collaborates closely with subject matter experts (SMEs) to define and document standard procedures, ensuring alignment with governance standards and business requirements. Your...


  • Manila, National Capital Region, Philippines ASW Full time $40,000 - $60,000 per year

    Job Description THE OPPORTUNITYJoin our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower...


  • Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

    THE OPPORTUNITYJoin our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs,...


  • Manila, National Capital Region, Philippines MicroSourcing Full time ₱350,000 - ₱550,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Clinical Documentation Specialist (Intermediate)Work setup & shift: Onsite and Night shiftSite: 1880 Building Eastwood, Libis, Quezon CityWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with...