IT Document Specialist

4 hours ago

Manila, National Capital Region, Philippines Solvo Global Careers Full time ₱1,500,000 - ₱3,000,000 per year

About the Role

We're looking for an
IT Document Specialist
to author, edit, and review product documentation. In this role, you'll collaborate with internal resources, interview team technicians, and attend meetings to gather, write, and publish technical information for diverse audiences. You'll produce high-quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

As a successful IT Document Specialist, you are motivated, passionate, and thrive in a fast-paced, dynamic environment. You have strong writing skills, the ability to synthesize technical content from SMEs, and can create training materials that clearly explain topics and tasks to IT technicians and end users. We move quickly and win together—so we value self-starters who thrive under pressure and enjoy team success.

Key Responsibilities

  • Maintain internal documentation for use within the Knowledge Base and ticketing system.
  • Monitor and update documents in SharePoint Knowledge Base; maintain, update, and retire documents as needed.
  • Create in-depth user guides, FAQs, technical overviews, and in-product self-help documentation.
  • Test both the product and its documentation for accuracy and consistency.
  • Maintain version control on all IT and SOP documents.
  • Adapt rapidly to industry changes and adjust responsibilities, time, and objectives accordingly.
  • Identify problem areas or structural deficiencies and proactively contribute to improvements.
  • Use various software tools to manage the lifecycle of technical documentation (draft, review, publish).
  • Communicate regularly with IT management for updates and process improvements.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree or equivalent experience in English, Communication, or Journalism.
  • 2–5 years of experience as a Document Specialist or in a related role.
  • Experience with Office 365 and PDF files is a plus.
  • Ability to write clearly and succinctly for multiple audiences using formal or casual tones.
  • Skilled in creating exceptional documentation (user guides, integration guides, installation/configuration instructions, system operations).
  • Ability to analyze and synthesize complex content.
  • Strong technical aptitude and ability to learn new concepts and tools quickly.
  • Research, write, edit, and revise content that is engaging and accessible to both technical and non-technical audiences.
  • Excellent writing and proofreading skills.
  • Strong work ethic and intellectual curiosity.
  • Ability to work quickly, efficiently, and manage multiple tasks.
  • Desire and ability to innovate and improve processes.
  • Experience creating infographics to communicate workflows and abstract topics clearly.
  • Proven track record of effective collaboration.
  • Understanding of documentation lifecycle from pre-release through ongoing maintenance.
  • Experience creating diagrams, screenshots, workflows, and graphs.

Schedule & Location

  • Work Arrangement:
    On-site
  • Location:
    Manila

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