Customer Service Representative

1 day ago

Makati Central Post Office P, Philippines RCM Philippines Full time ₱150,000 - ₱250,000 per year

Qualifications & Skills:

Required:

● Experience: Minimum of 1-2 years of experience in a customer service role, preferably within insurance, financial services, or a healthcare BPO environment.

● Communication: Excellent verbal and written English communication skills with a clear and compassionate phone demeanor.

● Tech Savvy: Strong ability to navigate multiple software systems simultaneously, including CRM platforms, chat applications, and data entry systems.

● Attention to Detail: Meticulous attention to detail for accurate data entry, auditing, and documentation.

● Problem-Solving: Demonstrated ability to listen, understand customer needs, and provide effective solutions in a timely manner. Highly Desired:

● Basic understanding of US health insurance concepts, specifically ACA (Affordable Care Act), Medicare, and/or Final Expense insurance.

● Experience working with a US-based clientele.

● Proven ability to work independently and manage time effectively in a BPO setting.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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