Customer Service Representative

5 days ago

Ortigas Post Office P, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per year

WHO WE ARE

At Asiatel Outsourcing, we're redefining excellence in the FinTech industry. With our rapid growth and expanding operations, we're on the lookout for passionate, skilled, and driven professionals to join our FinTech Team.

We foster a culture built on innovation, teamwork, and integrity where every employee has the opportunity to grow, contribute, and make an impact.

WHY JOIN US?

When you become part of Asiatel Outsourcing, you're not just starting a job you're building a career with one of the most dynamic and forward-thinking companies in financial technology.

WHAT YOU'LL DO

As a Customer Service Representative, you'll play a vital role in ensuring excellent customer experiences. You'll handle inbound and outbound calls and emails, assist customers with remittance transactions, and uphold company standards with professionalism and care.

Key Responsibilities:

  • Deliver outstanding customer service via phone and email.
  • Address customer inquiries, resolve issues, and provide accurate information.
  • Process remittances while ensuring full compliance with local and international regulations.
  • Maintain honesty and accuracy in every transaction.
  • Update and manage customer information using CRM systems.
  • Educate customers about products, services, and features.
  • Collaborate with other departments to ensure quick issue resolution.
  • Support client online marketing tasks as assigned.
  • Maintain regular attendance, punctuality, and professionalism.

WHAT WE'RE LOOKING FOR

Qualifications:

  • At least 1 year of Customer Service experience in an international call center account.
  • Excellent English communication skills (verbal and written).
  • Experience in Money Service Business or remittance processing is a plus
  • Strong attention to detail and problem-solving abilities.
  • Knowledge of CRM systems and customer support best practices.
  • Willingness to work on shifting schedules, including weekends.
  • Must be willing to work onsite in Ortigas Center, Pasig City.
  • Reliable, honest, and a team player with a customer-first attitude.

WHY YOU'LL LOVE WORKING HERE

  • Competitive compensation package
  • Opportunities for training and career development
  • Supportive and collaborative team culture
  • Be part of an expanding FinTech powerhouse

JOIN OUR TEAM TODAY

If you're passionate about delivering exceptional customer experiences and ready to grow in a thriving FinTech environment, we want to hear from you

Apply now and take the next step in your career with Asiatel Outsourcing where excellence meets opportunity.

Only shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Experience:

  • Customer service: 1 year (Preferred)
  • Financial Account: 1 year (Preferred)
  • Payment process: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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