Customer Service Representative

4 days ago

Makati Central Post Office P, Philippines Apollo Global Corporation Full time ₱150,000 - ₱250,000 per year

Job Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains and updates customer records as needed.
  • Record/log all concerns using RT - Ticketing System for visibility and reference purposes.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed.
  • Documents all communications via replying to email or sending an email based on what has been agreed over the phone or SMS.
  • Provide guidance to clients and escalate for guidance on exceptional cases.
  • Ensure the overall process are being adhered strictly by related parties, any exceptions need to be escalated and approved prior execution.
  • Able to understand the Client's business and facilitate exception in the most compliant way.

Required experience & skills:

  •  Highly structured and analytical individual
  •  Ability to prioritize based on importance and urgency
  •  Strong stakeholder management skills  Basic knowledge in export and import customs processing
  •  A dynamic, self-starting and action-oriented person with the ability to think strategically and to put strategy into practice
  •  Result driven combined with the ability to achieve results through people  Experience or exposure to importation/exportation, forwarding and/or brokerage industry is an advantage
  •  Ability to find solutions to difficult issues
  •  A good mediator and able to resolve conflicts
  •  Able to manage difficult personalities
  •  Attention to details and able to analyzing data/information
  •  Ability to multi-task
  •  Effective communication skills and ability to incorporate appropriate phone etiquette
  •  Continuous improvement mindset
  •  Intermediate to advanced MS Excel skills
  •  Graduate of any 4 year course

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati Central Post Office 1270 P00: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Location:

  • Makati Central Post Office 1270 P00 (Required)

Work Location: In person

  • Customer Service Representative

    7 days ago

    Quezon City Central Post Office P, Philippines Talentbuzz Full time ₱180,000 - ₱240,000 per year

    We're Building Our Talent Pool for Customer Service RepresentativesAre you passionate about helping people and creating positive customer experiences? We're preparing for upcoming opportunities and are building a strong talent pool of Customer Service Representatives. If you're looking to be part of a dynamic team, we'd love to hear from youWhat You'll...

  • Customer Service Representative

    2 weeks ago

    Pasig Central Post Office, Philippines GDV Business Services Co. Full time ₱240,000 - ₱360,000 per year

    Job Title: Customer Service RepresentativeLocation: BridgetowneType: Full-TimeAbout the Role:JYG Business Services Co. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to develop their customer service skills. No prior experience is required,...

  • Customer Service Representative

    7 days ago

    Ortigas Post Office P, Philippines Intelegencia Full time ₱300,000 - ₱360,000 per year

    About the Role:We are currently seeking a Customer Service Representative (CSR) to join our growing team. This role is ideal for customer service professionals who are passionate about providing outstanding support and solutions in a fast-paced BPO environment. If you thrive in a night shift setting and are committed to delivering best-in-class service, we...

  • Customer Service Representative

    2 weeks ago

    Ortigas Post Office P, Philippines iSWerk Full time ₱480,000 - ₱600,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will support students, parents, and educational partners by delivering exceptional service and fostering long-term relationships. You will handle...

  • Customer Service Representative

    4 days ago

    Valenzuela Central Post Office - Malinta, Philippines Laptop PC Outlet Full time ₱144,000 - ₱300,000 per year

    Qualifications:High school diplomaAt least 1 year experience proven customer support experience or experience as a Customer Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of...

  • Customer Service Representative

    4 days ago

    Pasay City Central Post Office, Philippines Pinnacle Intelligence Full time ₱204,000 - ₱336,000 per year

    Customer Service Representative (Pure Voice – International Account)Location: Remote / Onsite depends on acct availabilitySalary: ₱17,500 - ₱28, 000 monthSchedule: Shifting | Full-timeWe are hiringJoin our team as a Customer Service Representative for a pure voice international account. Whether you're experienced or just starting out, we encourage you...

  • CSR - Customer Service Representative (After Sales)

    4 days ago

    Makati Central Post Office, Philippines STILEITALIA INC. Full time ₱200,000 - ₱250,000 per year

    Job descriptionAbout the roleStile Italia Inc. is seeking a talented and customer-focused Customer Service Representative (After Sales) to join our team in our Makati City, Metro Manila office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.What...

  • Medical Customer Service Representative

    7 days ago

    Mandaluyong Central Post Office P, Philippines Comrise Full time ₱396,000 per year

    Job Purpose:We are seeking a professional and detail-oriented Medical Customer Service Representative to support patients by answering inquiries, resolving billing issues, and collecting self-pay balances over the phone.Key Responsibilities:Respond to patient calls regarding billing, claims, and paymentsProcess credit card payments and resolve account...

  • Customer Service Representative

    4 days ago

    Quezon City Central Post Office, Philippines Eclaro Full time ₱360,000 - ₱600,000 per year

    We are looking for highly skilled Customer Service Representatives In this role, you will be responsible for managing customer inquiries primarily through email, chat, and other digital communication channels. Your focus will be on delivering excellent service, ensuring that customer concerns are addressed efficiently and professionally.Key...

  • Customer Service Representative

    4 days ago

    Quezon City Central Post Office, Philippines TaskNest Business Services Full time ₱240,000 - ₱324,000 per year

    Hiring: Customer Service RepresentativeLocation: UP Technohub Quezon CityStart Date: September 10, 19, 25 & 29Virtual Process Only - Interview via Phone CallJob Description:We are hiring Customer Service Representatives for our onsite team in UP Technohub Quezon City. This is a great opportunity for fresh graduates, career shifters, or anyone looking to...