Manager, Global Accounts Groups

Key Accountabilities

• Foster a culture of performance and accountability by setting clear expectations, regularly coaching team members, and recognizing behaviors aligned with IHG's Elevate Strategy and Growth Behaviors
• Provide leadership and oversight of team members of a global team or multiple teams.
• Organize resources and establish priorities to meet performance targets.
• Leading role in the development and implementation of function/segment processes, policies and practices.
• Collaborate on the development of appropriate quality and performance metrics.
• In collaboration with Global/Regional Sales leaders, establish agreed "Ways of Working" including targets, SLAs and SOPs.
• Regular review of results to identify areas for performance improvement; develop and implement action plans.
• Develop team members through a balance of formal and informal coaching and performance management.

Key Shared Accountabilities

• Ensure successful implementation of new processes, applications, tools (e.g. , IHG Javelin)
• Collaboration with Global/Regional Sales leaders and sellers on team member deployment (as relevant).
• Collaboration with Global/Regional Sales leaders and sellers on review of performance (as relevant)

Key Skills & Experiences
Required Skills –
With at least 3 years of experience in Groups & Meetings support

Strategic and process-oriented mindset with a strong focus on operational excellence.

Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

Strong stakeholder management and relationship-building capabilities.

Collaborative team player with excellent communication and influencing skills.

Data-driven decision-maker with a high degree of proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and preferably knowledge in salesforce platforms.

Committed to fostering a high-performance culture aligned with IHG values.

Qualifications & Experience –
Bachelor's degree in Sales, Business Management, or a related field.

4–6 years of management experience, preferably within a global or international organization.

Background in hotel sales, hospitality, or BPO (Hotel Line of Business) is highly desirable.

Strong understanding of global sales operations, tools, and performance drivers.

Established business relationships across regions are a strong advantage.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.