CUSTOMER SERVICE

2 weeks ago

Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱450,000 - ₱500,000 per year

The Customer Service & Inventory Lead is responsible for the seamless on-time and in-full of customer orders, while helping to achieve optimized distribution cost. The role will also lead the general control of inventories in the Main Distribution Center & Regional Warehouses, including but not limited to reconciling physical stocks and locations vs system stocks.

QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualification

Bachelor's Degree preferably Industrial Engineering, Finance, Logistics and Supply Chain Management

Minimum Experience

Minimum 5 years' experience in supply chain function role preferably within FMCG industry

Job Specification

Leadership skills with high level of interpersonal and communication skills Strong analytical skills, problem-solving skills, and attention to details Ability to lead a team-based approach on decision making Working knowledge on ERP and Advanced Level Skills in Excel On-site reporting in Pasig Generic Skills Knowledge on Microsoft Office

Responsible for all aspects of customer orders, from order management up to delivery to the customers, while managing the order in-full, on-time delivery and cost to serve. Sell More Objective Maintain up-to-date customer pricing and discounts in the system, and conduct verification in both system maintenance and actual documents Take Cost Out Lead cross-functional alignments (Warehouse and Logistics, Supply Planner, Finance, Sales, Distributors, and Accounts) to ensure stocks availability, address order-related challenges and optimize processes and cost to serve. Sell More Implement and enforce order management policies and procedures to uphold quality standards Sell More Plan, prepare the full year inventory count calendar, and develop an activity plan for the smooth execution, while utilizing the system and technology tools Take Cost Out Manage the swift and accurate reconciliation and resolutions of the inventory variances. Take Cost Out Drive the root-cause analysis, action planning and implementation to mitigate the inventory variances Take Cost Out Act as champion in audit for both internal and external related to order management and inventory controls

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Work Location: In person

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