Senior Operations Manager

12 hours ago

Davao City, Davao, Philippines Awesome CX Full time ₱900,000 - ₱1,200,000 per year

We are looking for talented individuals like you to join our team Be a
Senior Operations Manager
for our Davao
site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.

Join our Family as a Senior Operations Manager

  • Attend internal meetings with other staff of the contact center
  • Pursue communication with Clients that have been allocated to the Operations Manager's responsibility
  • Define needs for Team Leader recruitment in conjunction with HR.
  • Be in charge of Team Leader development and support, and define Team Leader training needs.
  • Set and follow up on quality and quantity targets for the allocated Clients/projects.
  • Ensure that employee satisfaction is high and attrition is low within the allocated production unit
  • Develop and maintain effective performance management
  • Work with Human Resources to establish policies that will insure adequate management
  • Have a deep understanding of the price structure and the profitability goals of the company
  • Ensure clients satisfaction through continuous business improvement

What we are looking for

To be successful in this role you must…

  • Proven leadership experience as Senior Operations Manager in BPO or customer experience operations
  • Strong analytical, strategic planning, and team management skills.
  • Excellent communication and decision-making abilities
  • Experience in managing vendor partnerships and client relationships to ensure service delivery excellence

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