OPERATIONS MANAGER

The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing resources, optimizing process workflow, implementing basic control procedures, ensuring adherence with safety, quality and regulatory standards, and supporting business growth. This role drives company's financial performance and ensuring the long-term planning for the success and sustainability of both corporate-owned and franchise-run bakeshop operations.

1. Staff Management

• Recruit, train, and supervise store managers, supervisors, and FOH, BOH and staff.

• Manage manpower schedules, attendance, and leave requests, ensuring adequate coverage for store operations.

• Conduct performance evaluations, offer constructive feedback, and oversee employee growth and development.

• Foster a positive work environment by promoting team collaboration and addressing workplace concerns proactively.

• Coordinate with sub-contractors for manpower coordinators for corporate operations.

2. Operational Efficiency

• Oversee the day-to-day operations to ensure all stores run smoothly and efficiently.

• Implement and monitor standard operating procedures (SOPs) to ensure consistent execution across all branches.

• Conduct regular reviews of store processes, identifying areas for improvement and optimization.

• Ensure smooth store opening processes and proper coordination for the acquisition of machines and equipment necessary for operations.

3. Inventory and Product Management

• Oversee inventory levels and ensure timely ordering of supplies.

• Implement effective stock management and cost control measures, including stock receipt and storage procedures.

• Participate in product demand planning and product development initiatives as needed.

• Perform inventory audits to prevent shortages, overstocking, and wastage.

4. Customer Service and Quality Control

• Ensure that stores maintain high standards of customer service, addressing complaints and resolving issues promptly.

• Monitor product quality to ensure consistency with company standards and take corrective actions when needed.

• Ensure cleanliness, hygiene, and overall maintenance of facilities in line with company expectations (QSC: Quality, Service, Cleanliness). 5. Financial Management

• Prepare and manage store and overall operations budgets; implement cost control measures.

• Oversee the preparation of financial reports, such as P&L statements, sales forecasts, and budget analysis.

• Ensure cash management procedures are strictly followed and that all cash-handling processes comply with internal controls. 6. Health, Safety, and Facilities Management

• Ensure all stores comply with health and safety regulations, including OSH standards and pest control management.

• Oversee the maintenance of store equipment and facilities, ensuring smooth functioning and addressing repairs as needed.

• Manage service contracts and warranties for all equipment and ensure adherence to a preventive maintenance schedule (PMS).

7. Sales and Marketing Support

• Collaborate with the marketing team to plan and execute promotions and campaigns, ensuring alignment with brand strategy.

• Evaluate marketing initiatives and make recommendations based on effectiveness and sales performance.

• Provide guidance for the development of local area marketing plans and actively engage in community outreach.

8. Profit Management

• Analyze and improve profit margins, monitoring costs and expenses to ensure stores operate within their budgets.

• Review P&L reports to assess financial performance and propose improvements to enhance profitability.

• Oversee cashiering and safekeeping procedures, conducting periodic financial audits to ensure compliance.

9. Franchise Operations Management

• Support franchisees in maintaining corporate policy compliance and assist with sales-building activities.

• Act as the primary liaison between franchisees and corporate departments, providing operational guidance and support.

• Assist in site selection and expansion planning for franchise locations as needed.

10. Business Development and Strategic Planning

• Lead business development initiatives, monitoring each store's performance at different stages of growth (start-up, growth, maturity, and renewal).

• Provide strategic recommendations for store expansions and new projects.

• Collaborate in bi-annual strategic planning and regularly review operational progress against company objectives.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• With experience in the food and beverage industry, with at least 3 years in a managerial role, preferably in bread and pastries or food manufacturing.
• Strong leadership and team management skills, with the ability to foster a high-performing and collaborative work environment.
• Proficiency in financial management and inventory control systems.
• Solid understanding of health, safety, and food hygiene regulations.
• Excellent communication skills with the ability to handle multiple responsibilities efficiently.
• Problem-solving and decision-making skills to address operational challenges effectively.
• Strong analytical skills for evaluating store performance, budgets, and market conditions.
• Knowledgeable in labor laws and personnel management.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person