Operations Manager
3 days ago
We are seeking an experienced and motivated Operations Manager to join our team in Davao City Davao del Sur. As the Operations Manager, you will play a crucial role in overseeing and optimising the day-to-day operations of our call centre, ensuring exceptional customer service and driving continuous improvement. This is a full-time position with competitive remuneration and excellent opportunities for professional development.
What you'll be doing
• Act as the primary client interface during stabilization engagements
• Lead daily war-room sessions and deploy firefighting plans across functions
• Drive operational rigor through SOP installation and root cause resolution
• Coordinate with QA, WFM, and support teams to ensure alignment and speed
• Deliver post-mortem insights and handover to BAU teams post-recovery
What we're looking for
• 5–6 years of experience in operations or client management roles
• Proven track record in high-pressure environments, red-account recoveries, or rapid turnaround projects
• Strong communication and leadership presence in cross-functional crisis settings
Apply now for this exciting opportunity to become the Operations Manager.
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