Senior Operations Manager

20 hours ago

Davao City, Davao, Philippines ibex Full time ₱1,200,000 - ₱3,600,000 per year

The
Sr. Operations Manager
is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.

Responsibilities
DUTIES AND RESPONSIBILITIES:

  • Manage, lead and inspire the team to ensure everyone regularly meet/exceed targets
  • Develop all Operations Managers to ensure top performance
  • Monitor all staff to assess developmental needs to improve performance
  • Day to day management of account and related issues
  • Monitor, measure, report & analyze data to improve the program's performance
  • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
  • Responsible for staffing and hiring
  • Provide Subject Matter Expertise
  • Ensure training needs of subordinates are met
  • Successfully complete all client related training
  • Hold team meetings on a regular basis with direct reports
  • Communicate all process and client changes to direct reports within specific timeliness
  • Promote the use of all center communication tools

Qualifications
Knowledge

  • Up to date management skills and understanding of employee motivation
  • Understanding of key performance indicators including the working knowledge to drive appropriate behavior

Skills

  • Excellent communication skills
  • Good leadership and interpersonal skills
  • Excellent analytical skills
  • Must possess effective organizational skills and time management skills

Abilities

  • Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
  • Ability to problem solve independently and make fast but high quality decisions
  • Ability to create, interpret and analyze reports
  • Ability to exhibit professionalism
  • Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers.
  • Ability to work a flexible schedule (graveyard/shifting schedule)

Education/Experience

  • Bachelor's Degree (any field) or equivalent work experience
  • At least has 4 years of experience in the related field
  • At least has 1 year of experience as an SOM/Program Leader

  • Senior Operations Manager

    21 hours ago

    Davao City, Davao, Philippines Awesome CX Full time ₱900,000 - ₱1,200,000 per year

    We are looking for talented individuals like you to join our team Be aSenior Operations Managerfor our Davaosite. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.Join our Family as a Senior...

  • Senior Manager

    5 days ago

    Davao City, Davao, Philippines IDS MEDICAL SYSTEMS Full time ₱2,000,000 - ₱2,500,000 per year

    Date: 4 Nov 2025Location: NCR Central, PH, 1502Company: idsMEDThe Senior Manager - Finance provides leadership and guidance to the company and directs the fiscal functions of the organisation. He/She also leads the development of financial policies and procedures based on guidelines established by Corporate Finance; and ensure compliance with local laws and...

  • Senior Manager, Finance Operations

    3 days ago

    Davao City, Davao, Philippines Bachy Soletanche Singapore Full time ₱1,200,000 - ₱2,400,000 per year

    Report discriminatory job ad to TAFEPRoles & ResponsibilitiesPURPOSEThis role's main responsibility is to support the Financial Controller in leading the Finance Operations functions to ensure quality and timely execution of all deliverables of the function.KEY ACCOUNTAIBILITIESEnsure accurate disbursement of policy related payments, distribution related...

  • Associate Operations Manager

    3 days ago

    Davao City, Davao, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

    Connextis a dedicated team of business process outsourcing experts and innovators with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are looking for anAssociate Operations Managerto join our growing team in DavaoWhat's in it for you?Competitive...

  • Senior Dining Manager

    2 weeks ago

    Davao City, Davao, Philippines Tong Yang Full time ₱7,000 per year

    Company Description:Philippine-based Vikings Group is the country's leading luxury buffet restaurant chain offering a range of local and international cuisine to feast-loving Filipinos. With its rapid growth and numerous accolades both locally and abroad, Vikings Group has expanded to include various concept stores such as Niu by Vikings, TongYang and...

  • operations manager

    20 hours ago

    Davao City, Davao, Philippines WAREHOUSEDAD INC Full time ₱360,000 - ₱480,000 per year

    JOB TITLE: Operations ManagerDEPARTMENT: Operations / ManagementREPORTS TO: President / CEO / OwnerJOB SUMMARY:The Operations Manager oversees a company organizational processes and operations to ensure productivity and quality. His/her main duties include the recruiting and hiring process, improving productivity, efficiency, and managing quality...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced and motivated Operations Manager to join our team in Davao City Davao del Sur. As the Operations Manager, you will play a crucial role in overseeing and optimising the day-to-day operations of our call centre, ensuring exceptional customer service and driving continuous improvement. This is a full-time position with competitive...

  • OPERATIONS MANAGER

    3 days ago

    Davao City, Davao, Philippines Aickman and Greene Full time ₱360,000 - ₱420,000 per year

    The Operations Manager position leads and oversees daily profitability and functionality of all stores, ensuring they function effectively and efficiently while maintaining superior product quality, trained workforce, continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity, managing...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Activation Machine Full time ₱1,500,000 - ₱2,500,000 per year

    Job Title: OPERATIONS MANAGERJob Specifications:Education: Bachelor's degree in Business Administration, Retail Management, or a related fieldAbout the roleActivation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North...

  • Operations Manager

    5 days ago

    Davao City, Davao, Philippines Full Potential Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...