Senior Account Manager – BPO

6 days ago

Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱480,000 - ₱600,000 per year

Title: Senior Account Manager – BPO / CX Operations (Hybrid – Philippines)

Company: PacBiz – A Global BPO Partner Driving Growth Through Technology

About Us:

PacBiz is a fast-growing business process outsourcing company serving global clients across customer experience, operations, and back-office support. We are investing heavily in digital transformation, analytics, and automation to deliver smarter, faster, and more strategic outcomes.

The Role:

We're seeking a Senior Account Manager to build strong client partnerships, drive operational excellence, and lead digital transformation initiatives. You'll serve as the strategic link between clients, operations, and technology — ensuring PacBiz consistently delivers innovation, reliability, and measurable results.

Key Responsibilities:

  • Own client relationships for enterprise-level accounts
  • Lead Quarterly Business Reviews (QBRs) and present insights with data
  • Drive account growth (10–15% annually) through consultative engagement
  • Ensure SLA and KPI adherence across delivery teams
  • Champion automation, AI, and analytics to improve service delivery
  • Lead and mentor a team of Account Managers and Client Success Specialists

Qualifications:

  • 3–5 years in client management or operations leadership in BPO / SaaS / CX
  • Proven success in retention, growth, and service delivery
  • Strong knowledge of CRM (Salesforce, HubSpot), analytics tools (Tableau, Power BI), and automation (UiPath, Zapier)
  • Excellent communication, negotiation, and presentation skills
  • Bachelor's Degree required (Master's preferred)

Why Join Us:

  • Be part of a fast-scaling global BPO
  • Lead digital transformation initiatives with cutting-edge tech
  • Work in a culture that values innovation, autonomy, and results

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Senior Accountant

    5 days ago

    Dumaguete, Central Visayas, Philippines Countive Incorporated Full time ₱540,000 - ₱900,000 per year

    Senior Accountant (AU Client Accounts – Xero / BAS / Payroll) Location: Remote (open to applicants from any province – future onsite options in Dumaguete, Iloilo, and other regional hubs) Compensation: ₱45,000 – ₱75,000 / month (based on verified AU accounting experience and technical skills) + 13th month + HMO after 90 days Engagement: Full-time,...

  • Junior to Senior Accountants

    23 hours ago

    Dumaguete, Central Visayas, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

    KEY RESPONSIBILITIES:Assist in generating and issuing customer invoices.Monitor accounts receivable balances and support follow-ups on overdue accounts.Help reconcile customer accounts and resolve basic discrepancies with supervision.Collaborate with senior team members and hotel staff on billing queries and updates.Assist in auditing daily revenue reports...

  • Senior HubSpot Operator/Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Lumikha Full time

    We're looking for a senior HubSpot expert to own and craft our marketing automation systems. Join our 100% remote team in the Philippines and enjoy a 4-day work week.Location: Remote (Philippines)Work-Type: Full-Time, 4-Day Work WeekLumikha Teams is looking for a Senior HubSpot Operator/Manager to take full ownership of our marketing and sales technology...

  • Senior Lead Developer

    6 days ago

    Dumaguete, Central Visayas, Philippines MAKS Enterprises Full time ₱900,000 - ₱1,200,000 per year

    Senior Development LeadDumaguete, Central Visayas, Philippines |  FULL-TIME | Onsite  |  Web Development  |  Graphic DesignWe are seeking a highly experienced, technically skilled, and proactively innovative Senior Development Lead to join our growing IT team. In this role, you will be responsible for leading a small team of developers and owning...

  • Branch Manager

    1 week ago

    Dumaguete, Central Visayas, Philippines COFFEE TONYA Full time ₱60,000 - ₱180,000 per year

    Role Overview:The Branch Manager will lead the branch operations and drive sales and marketing initiatives to grow the bank's clientele base. This role requires a dynamic leader with strong business development skills, a customer-centric mindset, and the ability to deliver sustainable growth while ensuring compliance with banking regulations.Key...

  • Accountant

    1 week ago

    Dumaguete, Central Visayas, Philippines U-BIX Corporation Full time ₱250,000 - ₱500,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Accountant to join our finance team in Dumaguete City. This role is responsible for managing accounting processes, and ensuring compliance with government and internal financial requirements.Key Responsibilities:Accounting Operations:Perform daily, month-end, quarterly, and annual accounting...

  • manager, quality

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Overview:Job Title: MANAGER, QUALITYResponsibilities:Main Objectives and Functions:1. Achieve center performance target on Quality metricIn-charge of the center's overall performance on Quality metricDesigns QA strategy with SOM/OM and Account Managers (remedial plan)Defines standards and establishes clearly defined quality methods for staffConducts Root...

  • manager, quality

    3 days ago

    Dumaguete, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    OverviewJob Title: MANAGER, QUALITYResponsibilitiesMain Objectives and Functions:1. Achieve center performance target on Quality metricIn-charge of the center's overall performance on Quality metric Designs QA strategy with SOM/OM and Account Managers (remedial plan) Defines standards and establishes clearly defined quality methods for staff Conducts Root...

  • Records Retrieval Specialist

    23 hours ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing, Inc. Full time ₱300,000 - ₱450,000 per year

    Job Overview:We are hiring a Records Retrieval Specialist to handle the collection of case-related documents. This role involves working with medical facilities, coordinating authorizations, and ensuring that all documentation is processed efficiently.Responsibilities:Oversee the complete process of retrieving medical records for assigned casesSubmit...

  • Operations Manager

    6 days ago

    Dumaguete, Central Visayas, Philippines ECE Consulting Group Full time ₱900,000 - ₱1,200,000 per year

    ECE Contact Centers was founded to give businesses an alternative to the traditional call center outsourcing companies. At ECE, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers-...