Talent Sourcing Supervisor

2 days ago

Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time

A
Sourcing Supervisor
in a BPO environment is responsible for
overseeing the daily execution of high-volume candidate sourcing operations
. This role acts as the
front-line leader
for the sourcing team, ensuring that established strategies are implemented effectively, pipelines are consistently maintained, and daily/weekly recruitment targets are met. They focus on tactical execution, team guidance, quality control, and ensuring a high-quality candidate flow for various BPO positions.

Key Responsibilities

  • Daily Sourcing Operations Management:
    Supervise the day-to-day activities of the Sourcing Specialists, including assigning daily targets, monitoring activity levels (e.g., calls, contacts, screens), and ensuring efficient use of sourcing tools and resources.
  • Pipeline Generation and Maintenance:
    Directly manage and guide the team in building and maintaining robust, quality-driven candidate pipelines for immediate and anticipated high-volume requirements (e.g., Customer Service Representatives, Technical Support Agents).
  • Training and Coaching:
    Conduct regular coaching sessions, performance feedback, and training for Sourcing Specialists on effective search techniques, Boolean logic, cold calling, candidate engagement scripts, and system usage (ATS/CRM).
  • Performance Monitoring and Reporting:
    Track, analyze, and report on individual and team sourcing metrics (e.g., volume, quality, conversion rates, time-to-source) to the Sourcing Manager, identifying bottlenecks and proposing corrective actions.
  • Quality Control:
    Ensure the quality and accuracy of sourced candidates, making certain they meet minimum role qualifications before being handed off to Recruiters for the interview stage.
  • Sourcing Channel Optimization:
    Actively participate in evaluating the effectiveness of different sourcing channels (job fairs, social media, referrals) and suggesting practical improvements to boost ROI and reach.
  • Compliance and Candidate Experience:
    Ensure the team follows all compliance guidelines during the initial screening process. Uphold a professional and positive initial candidate experience.

Required Qualifications

  • Education:
    Associate's or Bachelor's degree in a relevant field (e.g., HR, Business, Communications) is preferred.
  • Experience:
    Minimum of
    2+ years of hands-on experience in high-volume talent sourcing or recruiting
    , with at least
    1 year in a supervisory, team lead, or senior sourcing role
    within the BPO industry.
  • Technical Proficiency:
    Strong, practical experience using ATS/CRM systems (e.g., Taleo, Workday, Greenhouse) and advanced proficiency in sourcing techniques, including Boolean search, X-raying, and utilizing professional networking sites.

Key Skills

  • Leadership and Coaching:
    Proven ability to lead, motivate, and develop a team to achieve daily operational targets in a fast-paced environment.
  • Time Management & Organization:
    Exceptional organizational skills with the ability to prioritize tasks for a team managing multiple, high-volume requisitions simultaneously.
  • BPO Market Knowledge:
    Deep understanding of the specific skills, salary expectations, and cultural fit required for entry-level and intermediate BPO roles.
  • Process Driven:
    A strong focus on operational efficiency, process adherence, and metric-based performance management.

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