Front Office Supervisor

2 days ago

Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time ₱600,000 - ₱1,200,000 per year
  1. Ensures that the Front Office team serve as front line serve team to hotel clients.
  2. Conducts regular meetings with the team with regards team training, planning and tapping of department concerns.
  3. Relieves to slots that are open because of staff emergency offs etc.
  4. Traces relevant client statistics and generate sales from it.
  5. Monitors front office finances.
  6. Schedules the front office staff.
  7. Maintain working relationship and communicates with all departments.
  8. Verifies that accurate room status information is maintained and properly communicated.
  9. Resolves guest problems quickly, efficiently and courteously.
  10. Demonstrates awareness of FO and hotel policies and ensures it is implemented with guidelines.
  11. Work closely with the Housekeeping Department to improve guest service and foster cross departmental communication.
  12. Maximize room revenue and occupancy by reviewing status daily.
  13. Monitor high balance guest and take appropriate action.
  14. Review front office log book and guest feedback forms on a daily basis.
  15. Review daily front office work and activity reports generated.
  16. Ensures adherence FHG Mission/Vision.
  17. Performs other duties that may be assigned by superior from time to time.

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