Front Office Supervisor

2 weeks ago

Cebu City, Central Visayas, Philippines Mactan Seascapes Services Inc. Full time ₱350,000 - ₱550,000 per year

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).

Front Desk Operations

  • Checks supplies to ensure that stock is sufficient for the expected

    business within the covered shift and / or for the day.
  • Prior to arrivals, prepares all needed documents (registration forms,

    vingcards, welcome folders, etc.) to facilitate check- in.

    desk.
  • Acknowledges and welcome guests as soon as guest approaches the

    Checks records for the following:
  • Guest Reservation
  • Guest History
  • Specialized instructions
  • Assists guests in completing registration form, reviewing entries to

    ensure important details are included. Responsible for following up on

    incomplete details.
  • Directs guests to appropriate lifts and coordinates with Concierge

    staff to bring guests to the room.
  • Coordinates with the employee assigned as group coordinator

    matters relating to group arrivals and handling.
  • Checks for and coordinates requirements like check - in venue, individual /

    group welcome drinks, conference kits, rooming list, amenities, and signage.
  • Blocks rooms: checking room requests like connecting, adjoining, room

    upgrades and early check - in.
  • Prints traces for the group and takes / coordinates action on the matter.
  • Creates / reviews guest folio and accurately encodes the needed guest

    information, e.g., complete name, address, race, origin, mode of payment,

    date of birth, arrival / departure details, reservation source, etc
  • Reviews created folios, and ensures only one profile had been made per guest

    (merges duplicate profiles, carefully reviewing all details to ensure profile

    belongs to only one guest).
  • Checks and ensures the accuracy of all financial transactions handled and /

    or endorsed to the Front Desk.
  • Maintains cashier's float accurately, adhering to specified procedures at

    times.
  • Follows up on vouchers from Travel Agencies and letters of authorization

    from companies.

QUALIFICATIONS

  • Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
  • Minimum of 2 years of experience in Front Office operations, with at least 1 year in a supervisory role.
  • Strong leadership, communication, and interpersonal skills.
  • Proficient in property management systems (PMS) and MS Office applications.
  • Ability to handle guest concerns with professionalism and provide excellent customer service.
  • Flexible to work in shifts, weekends, and holidays as required.
  • Willingness to work in Mactan, Cebu.

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time ₱600,000 - ₱1,200,000 per year

    Ensures that the Front Office team serve as front line serve team to hotel clients.Conducts regular meetings with the team with regards team training, planning and tapping of department concerns.Relieves to slots that are open because of staff emergency offs etc.Traces relevant client statistics and generate sales from it.Monitors front office...

  • Front Office Supervisor

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Sotogrande Hotel Full time ₱900,000 - ₱1,200,000 per year

    Our hotel is hiring FRONT OFFICE SUPERVISORMinimum Requirements:Must possess at least a Bachelor's or college degree in any business-related courses.At least 2 years of work experience as a Front Office Supervisor or Front Office Team Leader.Ability to remain calm whilst under pressure.Must be knowledgeable in working with hotel property management...

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

    DepartmentFront OfficeJob posted onSep 04, 2025Employment typeProbationaryJob Responsibilities:Shift Supervision:Oversee daily operations during assigned shifts.Ensure the front office team is well-prepared and adequately staffed.Manage guest check-ins, check-outs, and inquiries.Guest Services:Provide exceptional customer service and resolve guest issues or...

  • Front Office Supervisor

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Scotty's Action Sports Network Inc Full time ₱300,000 - ₱500,000 per year

    About Us:Scotty's Action Sports Network is a leading provider of premium marine tourism experiences across the Philippines, offering world-class scuba diving, island hopping, wakeboarding, and more. We operate in partnership with high-end resorts and uphold the highest standards of safety, professionalism, and customer service.Job Summary:We are seeking a...

  • Front Office Supervisor

    3 days ago

    Iloilo City, Western Visayas, Philippines DoubleDragon Properties Corp. Full time ₱400,000 - ₱600,000 per year

    FRONT OFFICE SUPERVISORResponsible for supervising Front Office operations of hotel and providing support to the Duty ManagerQualificationsGraduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral...

  • Front Office Supervisor

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Sotogrande Hotel and Resort Group Full time ₱400,000 - ₱600,000 per year

    Job descriptionAbout the role Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Iloilo Hotel. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.What you'll be doing·...

  • Front End Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Landers Full time ₱300,000 - ₱450,000 per year

    Job descriptionResponsible for all front-end operational functions which includes safety, security, housekeeping, customer services and monetary handling.Duties and Responsibilities:Receives cash till from treasury and distributes them to assigned personnel.Ensures that supplies for front-end and membership operation are readily available for operational...

  • Front Office Staff

    1 week ago

    Cebu City, Central Visayas, Philippines Shangri-La Group Full time ₱104,000 - ₱130,878 per year

    Shangri-La Mactan, CebuNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its...

  • Front Office Associate

    5 days ago

    Lapu-Lapu City, Central Visayas, Philippines The Beach Park-Hadsan Full time ₱120,000 - ₱180,000 per year

    Job Summary:The Front Office Associate is responsible for delivering excellent customer service by attending to guests, clients, and visitors in a professional and courteous manner. This role ensures smooth front desk operations, accurate record-keeping, and effective coordination with other departments to meet service standards.Job Description:Greet and...

  • Front Office Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱240,000 per year

    Job SummaryThe Front Office Team Lead oversees the daily operations of the hotel's front desk to ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between front office staff and other hotel departments. This role involves supervising and training front desk personnel, handling guest concerns, monitoring room...