Front Office Supervisor

4 days ago

Bacolod City, Western Visayas, Philippines L' Fisher Hotel Full time $40,000 - $80,000 per year

Qualifications:

  • Bachelor's degree in Hospitality Management or related field preferred
  • Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
  • Proficiency in hotel management software and Microsoft Office suite
  • Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

  • Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
  • Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
  • Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
  • Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
  • Assist with scheduling, staffing, and payroll management for the front desk team
  • Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
  • Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
  • Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

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