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Front Office Associate

7 hours ago

Cebu City, Central Visayas, Philippines The Vibo Group Full time
Job Summary:

The Front Office Desk Associate serves as the first point of contact for all guests, ensuring a warm welcome and smooth check-in/check-out process. This role plays a vital part in guest satisfaction by delivering exceptional service, managing reservations, and supporting daily front office operations.

Key Responsibilities:

  • Greet guests upon arrival with a professional and friendly attitude.
  • Perform check-in and check-out procedures accurately and efficiently.
  • Handle room reservations, cancellations, and modifications using hotel software systems.
  • Provide guests with hotel information, amenities, and nearby attractions.
  • Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution or escalation.
  • Manage incoming phone calls and emails, direct messages, and handle room service or housekeeping coordination.
  • Process payments, issue invoices, and maintain accurate financial transactions.
  • Monitor lobby activity and maintain the cleanliness and professionalism of the front desk area.
  • Maintain confidentiality and security of guest information and hotel operations.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
  • Promote hotel services, room upgrades, and special offers to enhance the guest experience.
  • Ensure guest satisfaction by following company standards and exceeding expectations.
  • Assist in compiling shift reports, occupancy data, and other administrative tasks.

Qualifications:

  • Good command of English; knowledge of additional languages is an asset.
  • Strong interpersonal and communication skills.
  • Professional appearance and positive attitude.
  • Ability to handle stressful situations calmly and professionally.
  • Flexibility to work on shifts, weekends, and holidays.
  • Customer-focused and service-oriented
  • Excellent time management and multitasking skills
  • Strong attention to detail
  • Problem-solving and decision-making skills
  • Team player with the ability to work independently
  • Working schedule 6 days per week
  • FRESH GRADUATES ARE WELCOME