
Front Office Associate
1 day ago
The Front Office Desk Associate serves as the first point of contact for all guests, ensuring a warm welcome and smooth check-in/check-out process. This role plays a vital part in guest satisfaction by delivering exceptional service, managing reservations, and supporting daily front office operations.
Key Responsibilities:
- Greet guests upon arrival with a professional and friendly attitude.
- Perform check-in and check-out procedures accurately and efficiently.
- Handle room reservations, cancellations, and modifications using hotel software systems.
- Provide guests with hotel information, amenities, and nearby attractions.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution or escalation.
- Manage incoming phone calls and emails, direct messages, and handle room service or housekeeping coordination.
- Process payments, issue invoices, and maintain accurate financial transactions.
- Monitor lobby activity and maintain the cleanliness and professionalism of the front desk area.
- Maintain confidentiality and security of guest information and hotel operations.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Promote hotel services, room upgrades, and special offers to enhance the guest experience.
- Ensure guest satisfaction by following company standards and exceeding expectations.
- Assist in compiling shift reports, occupancy data, and other administrative tasks.
Qualifications:
- Good command of English; knowledge of additional languages is an asset.
- Strong interpersonal and communication skills.
- Professional appearance and positive attitude.
- Ability to handle stressful situations calmly and professionally.
- Flexibility to work on shifts, weekends, and holidays.
- Customer-focused and service-oriented
- Excellent time management and multitasking skills
- Strong attention to detail
- Problem-solving and decision-making skills
- Team player with the ability to work independently
- Working schedule 6 days per week
- FRESH GRADUATES ARE WELCOME
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