Front Office Team Lead

6 days ago

Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱180,000 - ₱200,000 per year

Job Summary

The Front Office Team Lead oversees the daily operations of the hotel's front desk to ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between front office staff and other hotel departments. This role involves supervising and training front desk personnel, handling guest concerns, monitoring room availability, and ensuring adherence to hotel standards and policies.

Key Responsibilities:

  • Lead and supervise front desk operations to ensure smooth and efficient guest service.
  • Oversee check-in, check-out, and reservation processes.
  • Handle guest inquiries, complaints, and special requests professionally.
  • Coordinate with housekeeping and other departments for timely room readiness.
  • Ensure front office team delivers high-quality service in line with hotel standards.
  • Monitor room occupancy, availability, and revenue opportunities.
  • Prepare shift schedules and allocate daily tasks to the team.
  • Maintain accurate records of guest information, payments, and incidents.
  • Promote hotel services, facilities, and special offers to guests.

Qualifications

  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field (preferred).
  • At least 1 year of experience in hotel front office operations, with 1 year in a supervisory or team lead role.
  • Strong leadership and people management skills, with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills, with a professional and welcoming demeanor.
  • Proficient in hotel management systems.
  • Strong problem-solving and decision-making abilities, especially in high-pressure situations.
  • High attention to detail, organizational skills, and ability to multitask effectively.
  • Flexibility to work shifts, weekends, and holidays as required by hotel operations.
  • Demonstrated commitment to exceptional guest service and upholding brand standards.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Application Question(s):

  • What is your expected salary?

Work Location: In person

  • Front Office Team Leader

    6 days ago

    Cebu City, Central Visayas, Philippines The Vibo Group Full time $40,000 - $60,000 per year

    Job SummaryThe Front Office Team Lead oversees the daily operations of the hotel's front desk to ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between front office staff and other hotel departments. This role involves supervising and training front desk personnel, handling guest concerns, monitoring room...

  • Front Office Supervisor

    6 days ago

    Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time ₱600,000 - ₱1,200,000 per year

    Ensures that the Front Office team serve as front line serve team to hotel clients.Conducts regular meetings with the team with regards team training, planning and tapping of department concerns.Relieves to slots that are open because of staff emergency offs etc.Traces relevant client statistics and generate sales from it.Monitors front office...

  • Front Office Supervisor

    4 days ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corporation Full time

    OverviewDepartment: Front OfficeEmployee Type: ProbationaryResponsibilitiesShift Supervision: Oversee daily operations during assigned shifts. Ensure the front office team is well-prepared and adequately staffed. Manage guest check-ins, check-outs, and inquiries.Guest Services: Provide exceptional customer service and resolve guest issues or special...

  • Guest Service Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines The Vibo Group Full time $40,000 - $60,000 per year

    The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards. Key ResponsibilitiesSupervise and support the front desk team in handling...

  • Front Office Supervisor

    6 days ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

    DepartmentFront OfficeJob posted onSep 04, 2025Employment typeProbationaryJob Responsibilities:Shift Supervision:Oversee daily operations during assigned shifts.Ensure the front office team is well-prepared and adequately staffed.Manage guest check-ins, check-outs, and inquiries.Guest Services:Provide exceptional customer service and resolve guest issues or...

  • Guest Service Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱200,000 - ₱240,000 per year

    The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.Key ResponsibilitiesSupervise and support the front desk team in handling...

  • Front Office Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Crown Regency Hotels & Resorts Full time $40,000 - $80,000 per year

    Front Office Manager Responsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the...

  • Front Office Staff

    3 days ago

    Cebu City, Central Visayas, Philippines Shangri-La Group Full time ₱104,000 - ₱130,878 per year

    Shangri-La Mactan, CebuNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its...

  • Front Office Supervisor

    6 days ago

    Cebu City, Central Visayas, Philippines Mactan Seascapes Services Inc. Full time ₱150,000 - ₱300,000 per year

    Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position...

  • Front Office Supervisor

    6 days ago

    Lapu-Lapu City, Central Visayas, Philippines Scotty's Action Sports Network Inc Full time ₱300,000 - ₱500,000 per year

    About Us:Scotty's Action Sports Network is a leading provider of premium marine tourism experiences across the Philippines, offering world-class scuba diving, island hopping, wakeboarding, and more. We operate in partnership with high-end resorts and uphold the highest standards of safety, professionalism, and customer service.Job Summary:We are seeking a...