Front Office Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱240,000 per year

Job Summary

The Front Office Team Lead oversees the daily operations of the hotel's front desk to ensure exceptional guest service, efficient check-in/check-out processes, and smooth coordination between front office staff and other hotel departments. This role involves supervising and training front desk personnel, handling guest concerns, monitoring room availability, and ensuring adherence to hotel standards and policies.

Key Responsibilities:

  • Lead and supervise front desk operations to ensure smooth and efficient guest service.
  • Oversee check-in, check-out, and reservation processes.
  • Handle guest inquiries, complaints, and special requests professionally.
  • Coordinate with housekeeping and other departments for timely room readiness.
  • Ensure front office team delivers high-quality service in line with hotel standards.
  • Monitor room occupancy, availability, and revenue opportunities.
  • Prepare shift schedules and allocate daily tasks to the team.
  • Maintain accurate records of guest information, payments, and incidents.
  • Promote hotel services, facilities, and special offers to guests.

Qualifications

  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field (preferred).
  • At least 1 year of experience in hotel front office operations, with 1 year in a supervisory or team lead role.
  • Strong leadership and people management skills, with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills, with a professional and welcoming demeanor.
  • Proficient in hotel management systems.
  • Strong problem-solving and decision-making abilities, especially in high-pressure situations.
  • High attention to detail, organizational skills, and ability to multitask effectively.
  • Flexibility to work shifts, weekends, and holidays as required by hotel operations.
  • Demonstrated commitment to exceptional guest service and upholding brand standards.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Application Question(s):

  • What is your expected salary?

Work Location: In person

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time ₱600,000 - ₱1,200,000 per year

    Ensures that the Front Office team serve as front line serve team to hotel clients.Conducts regular meetings with the team with regards team training, planning and tapping of department concerns.Relieves to slots that are open because of staff emergency offs etc.Traces relevant client statistics and generate sales from it.Monitors front office...

  • Guest Service Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines The Vibo Group Full time ₱900,000 - ₱1,200,000 per year

    The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards. Key ResponsibilitiesSupervise and support the front desk team in handling...

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Robinsons Land Corp Full time ₱900,000 - ₱1,200,000 per year

    DepartmentFront OfficeJob posted onSep 04, 2025Employment typeProbationaryJob Responsibilities:Shift Supervision:Oversee daily operations during assigned shifts.Ensure the front office team is well-prepared and adequately staffed.Manage guest check-ins, check-outs, and inquiries.Guest Services:Provide exceptional customer service and resolve guest issues or...

  • Guest Service Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines The VIBO Group Full time ₱156,000 - ₱240,000 per year

    The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.Key ResponsibilitiesSupervise and support the front desk team in handling...

  • Front Office Staff

    1 week ago

    Cebu City, Central Visayas, Philippines Shangri-La Group Full time ₱104,000 - ₱130,878 per year

    Shangri-La Mactan, CebuNestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its...

  • Front Office Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Mactan Seascapes Services Inc. Full time ₱350,000 - ₱550,000 per year

    Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position...

  • Front Office Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines The Vibo Group Full time ₱200,000 - ₱250,000 per year

    Job Summary:The Front Office Desk Associate serves as the first point of contact for all guests, ensuring a warm welcome and smooth check-in/check-out process. This role plays a vital part in guest satisfaction by delivering exceptional service, managing reservations, and supporting daily front office operations. Key Responsibilities:Greet guests upon...

  • Front Office Manager

    5 days ago

    Lapu-Lapu City, Central Visayas, Philippines Enrison Land, Inc. (BE Hotels & Resorts) Full time ₱104,000 - ₱130,878 per year

    Job Summary:BE Resorts Mactan is seeking a highly motivated and service-oriented Front Office Manager to lead the daily operations of our Front Desk team. This leadership role ensures seamless guest experiences from arrival to departure, while maintaining operational excellence, staff performance, and inter-departmental coordination. The ideal candidate is a...

  • Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱400,000 - ₱800,000 per year

    ESSENTIAL FUNCTIONS AND BASIC DUTIES :Set clear team goals and motivate team membersHelp to setup an inspiring team environment with an open communication cultureOversee daily operations, delegating tasks and setting deadlinesIdentify training needs and provide coachingInteract with team members to receive their feedback and help resolve any...

  • Operations Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Office Partners 360 Full time ₱420,000 per year

    QUALIFICATIONS:With at least 2 years of experience as a Team LeaderShould have finished at least 2 years in college or equivalentHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWorks well under pressure and follow through on items to completionStrong communication skills, both written and...