IT Engineer

Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time IT Engineer who will join their technology team.

The IT Engineer role plays a critical role in supporting and enhancing IT operations. This position bridges frontline support and strategic project execution, ensuring smooth day-to-day operations while contributing to long-term infrastructure improvements. The position will work closely with the helpdesk team, lead technical initiatives, and help standardize processes as the company continuously grows.

Key Responsibilities:

• Advanced Helpdesk Support:
• Monitor ticket queues and assist with escalated or complex technical issues.
• Serve as a technical mentor to help desk staff, providing guidance and troubleshooting expertise.
• Process & Procedure Development:
• Design and document standardized procedures for new equipment setup, configuration, and deployment.
• Collaborate with IT leadership to refine onboarding workflows and improve end-user experience.
• Project Execution:
• Contribute to infrastructure and endpoint management projects, including Microsoft Intune implementation and optimization.
• Assist in evaluating and deploying new technologies to support scalability and security.
• System Administration & Maintenance:
• Support routine maintenance of servers, networks, and endpoint devices.
• Ensure compliance with internal security policies and assist in audits or reviews as needed.
• Cross-Functional Collaboration:
• Partner with other departments to understand technology needs and deliver effective solutions.
• Communicate clearly with non-technical stakeholders to ensure alignment and transparency.

Minimum Qualifications:

• Must be a resident of the Philippines
• Willing to follow a hybrid work setup with onsite days at Makati City, Metro Manila
• Must be able to work following US time zone
• 3–5 years of experience in IT support or systems engineering.
• Strong troubleshooting skills across Windows OS, networking, and endpoint management.
• Hands-on experience with Microsoft Intune or similar MDM platforms.
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, or equivalent).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Has reliable internet connection and a distraction-free home office setup for remote work days
• Experience in scripting (PowerShell, Bash) or automation tools, exposure to cloud platforms (Azure, Microsoft 365), and knowledge of ITIL or similar service management frameworks are a plus.

What's on Offer?

• Work in a company with a solid track record of performance
• Have a hybrid working arrangement, on top of a competitive salary offer and employment benefits granted upon employment start date
• Have the opportunity to work with a diverse team and collaborate with different industry experts and SMEs internationally

Don't miss this amazing opportunity to work with a dynamic team of professionals in a multinational organization while developing your IT expertise. Apply Now

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, handicap or disability, marital status, sexual orientation, gender identity or expression, pregnancy or pregnancy-related condition, genetic information, veteran status, immigration or citizenship status, military obligations, status as a domestic violence victim or a victim of sexual assault or stalking, participation in discrimination complaint-related activities, or any other status protected under applicable federal, state or local law.

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