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Operations Business Partner

2 weeks ago

Makati City, National Capital Region, Philippines Canva Full time $60,000 - $100,000 per year
Job Description

Join the team redefining how the world experiences design.

Where And How You Can Work

About The Role/Specialty

Operational Business Partners

What You'll Do (responsibilities)
  • You'll own all team operations end-to-end: You take charge and ensure we have built cadences and administrative infrastructure that are essential to building operational excellence and hitting goals. You'll run a tight ship on internal operations, ensuring the team's time is maximised and everyone is rowing in the same direction. You'll ensure meetings are leveraged where needed, and maximised to ensure they drive to clear outcomes and actions, whilst constantly look for ways to improve the operational cadence of the Group.
  • You'll communicate optimally to support teams: You are proactive in wrangling the Group, facilitating relationships to ensure all relevant teams and partners are up to date and working efficiently. Ensuring the Group adheres to best practices for communication, documentation, retros & wider context sharing. Ensuring concerns are anticipated and raised early to appropriate owners in order to resolve issues that prevent progress.
  • You'll proactively drive initiatives forward: You'll be a key stakeholder driving a culture of delivery within User Help Experience. Collaborating with Group leadership and Leadership Operations, you'll have visibility across big picture initiatives, connecting the pieces, and breaking them down into manageable efforts. You are a key point of contact for goal planning processes from planning to defining deliverables, managing timelines and delivery across tools such as sheets, JPD and Jira. You'll help drive to clarity, through clear project communications, ensuring all stakeholders are kept informed about progress, challenges, and changes. You never stop until your better is best, so you'll be constantly iterating as User Voice and Canva grows.
  • You'll be the Glue of the Team: You will facilitate effective communication among project teams through storytelling, promoting collaboration and cross functional alignment. Working closely with project leads you will understand challenges, and then devise strategies to mitigate these issues, such as improving communication channels, implementing new project management tools, or redefining roles and responsibilities within the project. Coordinating and wrangling representatives and content for group, supergroup and company-wide events, alongside arranging celebrations & events for the team.
  • Forecast and predict emerging opportunities: In time, and working with Group Leadership and Leadership Ops to help you forecast and anticipate emerging opportunities across the Group, and preemptively work on solutions, constantly looking for areas to improve.

What We're Looking For
  • Experience in operations, project/program management or similar role within a start/ scale up, customer service-aligned industry or environment managing 24/7 operations
  • Experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment
  • Exceptional ability to translate complex information to clear actionable insights for diverse audiences
  • A keen eye for detail and a strong desire to uphold high standards of excellence
  • Truly self-motivated with a desire to constantly learn, develop and grow an inaugural role to build out the specialty
  • Integrity and trustworthiness with humility/willingness to question one's own assumptions
  • Able to build relationships and rapport fast and constantly expand internal networks
  • Ability to be comfortable operating in the grey. We don't often have all the information required and priorities can shift and change quickly, so a comfort with ambiguity and bringing clarity to these situations is a must.

About The Group/Team

User Voice Supergroup's

Join Canva's Specialist Operations Group

Additional Information

What's in it for you?

Here's a Taste Of What's On Offer
  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally



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