
Employee Relations Manager
2 days ago
About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About The JobThe Employee Relations Manager is responsible for overseeing the legal and labor affairs for the company, specifically managing arbitration and litigation cases. This position will work closely with internal teams and external counsel to safeguard the company's legal and business interests.
As Employee Relations Manager, You Will…HR Compliance & AdvisoryEnsure the company complies with applicable Philippine labor laws and regulations
Provide guidance and support to the HR team in handling disciplinary/administrative cases
Stay updated on changes in legislation and provide advice on necessary actionsHR RepresentationRepresent the company during employee arbitration and litigation proceedings
Work with external counsel in handling employee legal/labor related cases
Represent the HR team in legal matters when required
Litigation & Dispute ManagementManage & oversee employee legal disputes and ensure proper documentation are in place to support each case
Maintain an organized tracking mechanism for all legal cases from initial company notification to case resolution
Work closely with HRBP and internal stakeholders in reviewing and assessing employee cases
Reports ComplianceAdhere to required local government compliance submissions and any required Global HR reports
Liaison with authorities & external partners
Maintain relationships with regulatory bodies, law enforcement agencies and BPO industry associations
Work with external legal advisors for specialized legal matters
Other tasks which may be assigned from time to time
As Employee Relations Manager, You Need…Bachelor of Law/Juris Doctor and a member of the Philippine BarAt least 1-2 years legal experience, preferably with exposure in handling DOLE/NLRC cases
Must have excellent knowledge of Philippine labor laws
Open to work on shifting schedules
Willing to travel on a regular basis to government agencies and/or different IntouchCX campuses, as needed
Excellent oral and written communication skills
Must have good analytical and problem-solving skills
Ability to work independently with minimal supervision
Must have the ability to work under pressure
Possess a high degree of integrity and professionalism
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