Current jobs related to Team Lead - Iloilo City, Western Visayas - Xtendops

  • Team Lead

    4 days ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time

    Job description:Team Leader – Publisher AccountOnsite | Night Shift | IloiloWe're looking for an experienced Team Leader to join our growing Publisher Account team The ideal candidate has strong leadership skills, a keen eye for performance metrics, and a passion for driving results in a fast-paced BPO environment.What you'll do:Lead and motivate a team to...

  • Team Lead

    6 days ago

    Iloilo City, Western Visayas, Philippines dc-cfa3-412f-8f1c-b713bbae0267 Full time

    Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top reasons to work with TDCXCompetitive...

  • Team Leader

    4 days ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time

    Team Leader – Publisher AccountOnsite | Night Shift | IloiloWe're looking for an experienced Team Leader to join our growing Publisher Account team The ideal candidate has strong leadership skills, a keen eye for performance metrics, and a passion for driving results in a fast-paced BPO environment.What you'll do:Lead and motivate a team to achieve client...

  • Team Lead

    2 weeks ago

    Bacolod City, Western Visayas, Philippines Global Strategic Careers Full time

    We're Hiring: Team LeaderLocation: Bacolod City, PhilippinesWork Mode: On-siteWhat You'll Do:Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.Serve as the first point of contact...

  • Team Leader

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Accentline Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleThe CSR Team Leader plays a key role in supervising, guiding, and supporting a team of Customer Service Representatives. This position ensures high-quality customer interactions, efficient service delivery, and the achievement of performance targets while fostering a productive and positive work environment.What You Will Be DoingLead, mentor,...

  • Tech Lead

    6 days ago

    Iloilo City, Western Visayas, Philippines TalentVibe Business Consultancy Full time

    Job SummaryWe are looking for a highly skilled and proactive Tech Lead with at least 2 years of proven experience in a technical leadership role. The ideal candidate will oversee the development team, ensure high-quality code delivery, guide architectural decisions, and collaborate closely with cross-functional teams to deliver scalable and reliable...

  • Lead Associate

    2 weeks ago

    Iloilo City, Western Visayas, Philippines PEO Consulting Limited Full time ₱400,000 - ₱720,000 per year

    JOB TITLE: Lead Associate - WorkforceCAMPAIGN: InsuranceHEADCOUNT: 1LOCATION: IloiloWORK SETUP: OnsiteSALARY: up to 47kQUALIFICATIONS:3+ years RTA experienceWith inbound IEX RTA exposureJOB DESCRIPTION:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level...

  • Tech Lead

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Comrise Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleWe are seeking a highly skilled Tech Lead with hands-on expertise to guide a team of engineers in building high-traffic, scalable web applications. The ideal candidate has deep experience across full-stack development, cloud infrastructure (AWS), and distributed systems, and can mentor engineers while leading complex projects to...

  • Lead Associate

    2 weeks ago

    Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

    Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

  • Operations Assistant

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Filinvest Group Full time ₱180,000 - ₱250,000 per year

    Registrations Associate supports the Registration Team Lead by performing; 1) accurate preparation of documentary requirements necessary to process the Certificate Authorizing Registration, Transfer Certificate of Title and Tax Declaration and 2) qualifies taxes and ensures it is paid on-time to avoid penalties and delinquencies.It is expected from the...

Team Lead

2 weeks ago

Iloilo City, Western Visayas, Philippines Xtendops Full time ₱150,000 - ₱200,000 per year

Required Experience

At least 12 months experience as full-time process

A minimum of two years of responsible leadership experiences in management or supervisory positions in the BPO industry

Good track record of meeting and delivering targets

Product Knowledge and Industry Experience

Outstanding interpersonal relationship building and employee coaching and development skills

Management experience in a team-oriented workplace preferred

Desired Skills:

  • Understanding team dynamics
  • Encouraging good relationships
  • Selecting and developing the right people
  • Delegating effectively
  • Motivating people
  • Managing discipline and dealing with conflict
  • Communicating
  • Planning
  • Decision Making
  • Problem solving

Required Skills:

  • Reporting skills
  • Data processing skills
  • Adept in the use of MS Office Suite, Google Suite and CRM tools related to customer interaction monitoring
  • Process documentation

Performance Management

Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Project Management

Manage the preparation and maintenance of reports necessary to carry out the functions of the department

Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment

Coaching/Quality Management

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

Developing Standards

Develops strategies to promote team member adherence to company regulations and performance goals.

Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Conducts team meetings to update members on best practices and continuing expectations

Foster Teamwork

Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.

Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance

Employment Type

Full-time