Team Lead

2 weeks ago

Bacolod City, Western Visayas, Philippines Global Strategic Careers Full time

We're Hiring: Team Leader

Location: Bacolod City, Philippines

Work Mode: On-site

What You'll Do:

  • Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
  • Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
  • Serve as the first point of contact for team members' questions or minor operational issues, escalating more complex problems to the Supervisor.
  • Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
  • Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
  • Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
  • Help coordinate team schedules and attendance to meet client requirements.
  • Support new hire onboarding by assisting with training and clarifying client-specific processes.

What We're Looking For:

  • Bachelor's degree or relevant work experience in a BPO or customer service environment.
  • Previous experience as a Team Lead, senior agent, or coaching role preferred.
  • Strong communication and interpersonal skills with an emphasis on client collaboration and service.
  • Ability to motivate and guide team members while effectively liaising with client representatives.
  • Basic problem-solving skills and ability to escalate issues appropriately.
  • Experience working with US-based clients or in client-facing roles is a plus.

Ready to lead and make an impact? Apply now and let's achieve greatness together

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