Team Leader

3 hours ago

Iloilo City, Western Visayas, Philippines Accentline Inc. Full time ₱2,000,000 - ₱2,500,000 per year
About the Role

The CSR Team Leader plays a key role in supervising, guiding, and supporting a team of Customer Service Representatives. This position ensures high-quality customer interactions, efficient service delivery, and the achievement of performance targets while fostering a productive and positive work environment.

What You Will Be Doing
  • Lead, mentor, and motivate a team of Customer Service Representatives to meet and exceed performance goals.
  • Monitor daily operations to ensure adherence to service standards, policies, and procedures.
  • Prepare and analyze daily, weekly, and monthly performance reports.
  • Identify skill gaps and recommend appropriate coaching or training interventions.
  • Communicate trends, issues, and improvement opportunities to management for strategic action.
Qualifications
  • Bachelor's degree or equivalent professional experience preferred.
  • Minimum of 2–3 years of experience in customer service ; at least 1 year in a leadership or supervisory role is an advantage.
  • Outbound call experience is a plus
  • Strong leadership abilities with proven people-management experience.
  • Excellent communication, interpersonal, and conflict-resolution skills.
  • Strong analytical thinking and problem-solving abilities.
  • Ability to work under pressure, multitask, and manage time efficiently.
What We Offer

At Accentline Inc., we are committed to providing our employees with a supportive and collaborative work environment. We also offer HMO benefits upon regularization, along with opportunities for career growth and development.

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