Lead Associate

2 days ago

Iloilo City, Western Visayas, Philippines PEO Consulting Limited Full time ₱300,000 - ₱564,000 per year


JOB TITLE: Lead Associate - Workforce
CAMPAIGN: Insurance
HEADCOUNT: 1

LOCATION: Iloilo
WORK SETUP: Onsite
SALARY: up to 47k

QUALIFICATIONS:
3+ years RTA experience
With inbound IEX RTA exposure

JOB DESCRIPTION:
The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.

Key Responsibilities:

  1. Real-Time Monitoring:
    Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
    Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.
  1. Schedule Adherence:
    Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.
    Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.
  1. Intraday Adjustments:
    Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.
    Assist in reassigning agents or reallocating resources to address emerging needs.
  1. Communication:
    Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.
    Proactively inform the management team of any challenges or opportunities for improvement.
  1. Reporting:
    Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.
    Analyze data to identify trends and areas for improvement.
  1. Tools and Technology:
    Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.
    Work with IT to ensure that software and tools are up-to-date and aligned with business needs.
    Proficiency in Excel reporting.
    Mandatory working knowledge of IEX wrt to Real time monitoring.

 Qualified Candidates should send CV to



Working Place:

Iloilo

  • Associate Recruiter

    5 days ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

    Associate Recruiter - Iloilo (Project-based)Your potential has a place here with TTEC's award-winning employment experience. As an Associate Recruiter working onsite in Iloilo, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to...

  • Sales Associate

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Apoleon Energy and Construction Full time ₱96,000 - ₱240,000 per year

    We are hiring a Sales Associate to generate leads and assist clients in finding the right solar solutions. Training will be provided, so no prior solar experience is required. This role also involves responding to inquiries from our social media channels.Responsibilities:Identify and reach out to potential clientsExplain solar products and prepare...

  • Lead Associate

    2 days ago

    Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

    Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

  • Associate Recruiter

    5 days ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience.  As an Associate Recruiter working onsite in Iloilo, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it...

  • Associate Operations Manager

    1 week ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    XtendOps PH Iloilois urgently hiring for an onsiteSeasonal (3 months) Associate Operations Managerfor a Dating campaign and someone who can start ASAP.Required ExperienceAt least 12 months experience as full-time processA minimum of two years of responsible leadership experiences in management or supervisory positions in the BPO industryGood track record of...

  • Senior Audit Associate

    2 days ago

    Iloilo City, Western Visayas, Philippines Accentline Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionThe Senior Audit Associate assists in providing clients financial due diligence assistance as well as business development by (i) creating detailed analysis of financial data in an excel workbook; (ii) assisting in report preparation including graphics and charting, and company profiles and (iii) performing industry and market research...

  • Associate Director for Training

    2 days ago

    Iloilo City, Western Visayas, Philippines Curran Daly + Associates Full time $60,000 - $120,000 per year

    Job Description Duties & Responsibilities• Ensure strategic alignment of the training cluster with business goals.• Manage day-to-day training operations.• Identify training needs by consulting with stakeholders and using needs assessments.• Evaluate individual and organizational performance to ensure training meets business needs and improves...

  • Operations Assistant

    2 days ago

    Iloilo City, Western Visayas, Philippines Filinvest Group Full time ₱200,000 - ₱250,000 per year

    Registrations Associate supports the Registration Team Lead by performing; 1) accurate preparation of documentary requirements necessary to process the Certificate Authorizing Registration, Transfer Certificate of Title and Tax Declaration and 2) qualifies taxes and ensures it is paid on-time to avoid penalties and delinquencies.It is expected from the...

  • Desktop Support Technician

    1 week ago

    Iloilo City, Western Visayas, Philippines TTEC Full time ₱250,000 - ₱500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Iloilo City, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion to help others solve issues? Want to learn and grow your own knowledge in various IT fields? In this...

  • Desktop Support Technician

    2 days ago

    Iloilo City, Western Visayas, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Iloilo City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion to help others solve issues? Want to learn and grow your own knowledge in various IT fields? In this role,...