Lead Associate

2 days ago

Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time

Job Description:

The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities: Real-Time Monitoring: Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.

Qualifications:

  • College graduate/ Industry relevant training courses, including WFM processes, terminology and tools Preferred: Experience with IEX tool

  • Amenable to work in Pavia, Iloilo.

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