E-Commerce Operations Supervisor

2 days ago

Mandaluyong City, National Capital Region, Philippines Avid Sports Philippines Full time ₱360,000 - ₱480,000 per year

We are looking for a skilled and detail-oriented E-commerce Operations Specialist to join our e-commerce team. The E-commerce Operations Specialist will play a vital role in ensuring smooth and efficient e-commerce operations, optimizing the online shopping experience, and contributing to the overall success of our digital retail platform.

Responsibilities:

  • Order Management:
  • Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
  • Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.

  • Address and resolve any order-related issues or customer inquiries promptly and professionally.

  • Product Catalog Management:

  • Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.

  • Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.

  • Digital Storefront Maintenance:

  • Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines

  • Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.

  • Analytics and Reporting:

  • Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.

  • Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.

  • E-commerce Platform Maintenance:

  • Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
  • Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.

Requirements:

  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • At least 1-year experience in e-commerce operations, preferably within a retail or online sales environment.
  • Strong understanding of e-commerce platforms, order management systems, and inventory management tools.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Experience:

  • E-Commerce: 2 years (Required)

Work Location: In person

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