Senior Operations Manager
2 days ago
The Senior Operations Manager (BPO) is responsible for driving operational excellence in a dynamic, fast-paced environment. This role oversees daily operations, optimizes workflows, and ensures adherence to service level agreements while implementing strategic process improvements. The manager leads cross-functional teams, manages resources efficiently, and collaborates with stakeholders to align operational strategies with business objectives.
Strong leadership, analytical skills, and effective communication are essential to foster a culture of continuous improvement, maintain high-quality service delivery, and achieve overall operational success. Work setup: Onsite - Cebu Salary: 220, ,000 Qualifications: College Graduate in any discipline. Comfortable working in a 24/7 shift environment.
14+ years of experience in the BPO industry. Proven experience in managing call center operations, with a preference for candidates with banking customer service experience. Demonstrated experience in managing contact centers with a workforce of 250+ FTE.
Strong ability to build and motivate teams. Solid understanding of regulatory guidelines and laws applicable in the banking industry. Proven capability to manage client escalations and maintain strong client relationships.
General working knowledge of accounting, financial spreading, and credit risk analysis. Excellent oral and written communication, listening, and interpersonal skills. Strong people management and problem-solving skills.
10-12 years of customer experience in non-financial services, fintech CX, or international banking CX. Minimum of 9 years of experience in banking contact center operations. #J-18808-Ljbffr
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Senior Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines Nezda Global Full timeDirect message the job poster from Nezda GlobalOverviewAs AVP, Collections, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume...
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Senior Operations Manager
5 days ago
Cebu City, Central Visayas, Philippines Nezda Global Full timeDirect message the job poster from Nezda Global Overview As AVP, Collections , you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment. ...
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Senior Operations Manager
2 days ago
Cebu City, Central Visayas, Philippines Nezda Global Full time $90,000 - $120,000 per yearAbout the RoleAsAVP, Collections, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment.Key ResponsibilitiesLead and manage large...
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Senior Operations Manager
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Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeThe Senior Operations Manager (BPO) is responsible for driving operational excellence in a dynamic, fast-paced environment. This role oversees daily operations, optimizes workflows, and ensures adherence to service level agreements while implementing strategic process improvements. The manager leads cross-functional teams, manages resources efficiently, and...
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Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000Senior Operations Manager Role SummaryThe Senior Operations Manager is responsible for leading a team of operations managers and/or team leaders. This position involves building and maintaining relationships with clients, meeting service level agreements, and achieving financial objectives.Key Responsibilities:Maintain and grow revenue; ensure profitability...
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Senior Operations Manager
2 days ago
Cebu City, Central Visayas, Philippines ContactPoint360 Full time $900,000 - $1,200,000 per yearJoin our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...
