
Senior Operations Manager
4 days ago
About the Role
As
AVP, Collections
, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment.
Key Responsibilities
- Lead and manage large collections operations (100–150+ associates).
- Drive operational performance, ensuring targets, compliance, and client SLAs are consistently achieved.
- Coach and develop senior managers and team leads to strengthen leadership pipeline.
- Partner with senior leadership on strategic initiatives to improve collections efficiency and results.
- Ensure adherence to regulatory and quality standards.
Must-Have Qualifications
- At least
50% of career experience in Collections
(BPO/Shared Services). - Proven experience as a
People Leader
managing 100–150+ associates. - Current or former
Senior Manager/AVP
in Collections. - Cebu-based/local candidate
(onsite leadership role).
Good-to-Have
- Experience handling multiple collections lines of business.
- Strong track record in process improvements or transformation initiatives.
- Previous exposure to global client/stakeholder management.
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