Senior Operations Manager
3 weeks ago
Direct message the job poster from Nezda Global
OverviewAs AVP, Collections, you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment.
Responsibilities- Lead and manage large collections operations (100–150+ associates).
- Drive operational performance, ensuring targets, compliance, and client SLAs are consistently achieved.
- Coach and develop senior managers and team leads to strengthen leadership pipeline.
- Partner with senior leadership on strategic initiatives to improve collections efficiency and results.
- Ensure adherence to regulatory and quality standards.
- At least 50% of career experience in Collections (BPO/Shared Services).
- Proven experience as a People Leader managing 100–150+ associates.
- Current or former Senior Manager/AVP in Collections.
- Cebu-based/local candidate (onsite leadership role).
- Experience handling multiple collections lines of business.
- Strong track record in process improvements or transformation initiatives.
- Previous exposure to global client/stakeholder management.
- Mid-Senior level
- Full-time
- Management
- Outsourcing and Offshoring
- Consulting and Staffing and Recruiting
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Senior Operations Manager
3 weeks ago
Cebu City, Central Visayas, Philippines Nezda Global Full timeDirect message the job poster from Nezda Global Overview As AVP, Collections , you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment. ...
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