Senior Operations Manager

4 weeks ago


Cebu City, Central Visayas, Philippines Nezda Global Full time

Direct message the job poster from Nezda Global

Overview

As AVP, Collections , you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment.

Responsibilities
  • Lead and manage large collections operations (100–150+ associates).
  • Drive operational performance, ensuring targets, compliance, and client SLAs are consistently achieved.
  • Coach and develop senior managers and team leads to strengthen leadership pipeline.
  • Partner with senior leadership on strategic initiatives to improve collections efficiency and results.
  • Ensure adherence to regulatory and quality standards.
Must-Have Qualifications
  • At least 50% of career experience in Collections (BPO/Shared Services).
  • Proven experience as a People Leader managing 100–150+ associates.
  • Current or former Senior Manager/AVP in Collections.
  • Cebu-based/local candidate (onsite leadership role).
Good-to-Have
  • Experience handling multiple collections lines of business.
  • Strong track record in process improvements or transformation initiatives.
  • Previous exposure to global client/stakeholder management.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
Industries
  • Outsourcing and Offshoring
  • Consulting and Staffing and Recruiting
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