Customer Service Representative

3 hours ago

Cebu City, Central Visayas, Philippines Glophics Ph Inc. Full time ₱200,000 - ₱250,000 per year

Job Description:

Customer Service Representatives (CSR) handle customer emails, calls, process orders, and provide information about the company's products and services.

Customer Service Job Skills:

  • Fluent in English – verbal and written
  • Computer Savvy
  • Must be self-reliant and goal-oriented
  • Detail oriented and works with a high degree of accuracy
  • Capable of working with less supervision and ability to multitask
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills
  • Willing to learn and be trained

Customer Service Job Duties:

  • Maintain broad knowledge of all company products, services and promotions.
  • Accurately captures customer information
  • Follow communication procedures, guidelines and policies
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Process customers' orders
  • Take orders, determine charges, and oversee billing or payments
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Assists customers effectively by solving customer disputes
  • Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service Job Experience:

  • Call Center experience (is a must )
  • At least 2 years of experience in the same industry
  • Willing to work shifting schedules (Day or Night shifts)

Benefits:

  • Statutory Benefits upon date of hired
  • Service Incentive Leave
  • HMO
  • Meal Allowance
  • Other Perks

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱400,000 per year

    A Customer Service Representative plays a vital role in delivering exceptional customer support and ensuring client satisfaction. The position involves responding to customer inquiries through various communication channels such as phone, email, or chat, while providing accurate information and effective solutions. The representative serves as the primary...

  • Customer Service Representative

    1 hour ago

    Cebu City, Central Visayas, Philippines The HIRD Corp. Full time ₱20,000 - ₱30,000 per year

    We are looking for enthusiastic and dedicated Customer Service Representatives to join our growing team Whether you're an experienced professional or just starting your career, we provide the training and support you need to succeed.As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries,...

  • Customer Service Representative

    6 days ago

    Cebu City, Central Visayas, Philippines Metacom Solutions Incorporated Full time ₱276,000 - ₱414,000 per year

    Job Title: Customer Service Representative Job Summary: The Customer Service Representative will serve as the primary point of contact for customers. This individual will assist with product/service inquiries, resolve issues, provide support, and ensure overall customer satisfaction. The role demands excellent communication skills, problem-solving abilities,...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱27,000 per year

    We're Hiring Customer Service Representatives – Financial Account (Cebu IT Park)Open for Newbies & TenuredNo Final Interview | Virtual Hiring ProcessPosition: Customer Service Representative – Financial AccountLocation: Cebu IT ParkSalary: Up to ₱27,000 package + Night Differential, Incentives, HMO, and BonusesResponsibilities:Assist customers with...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱360,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our pioneer account team. The CSR will be responsible for assisting customers with their needs. The ideal candidate must possess excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines XBGU Full time ₱20,000 - ₱40,000 per year

    URGENT Customer Service Representatives – Join Our Growing Team in Cebu CityAre you passionate about helping people and creating positive experiences? We're looking for Customer Service Representatives who can deliver excellent support with professionalism, empathy, and enthusiasmResponsibilities:Manage inbound and/or outbound customer calls with...

  • Customer Service Representative

    6 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱24,000 - ₱33,000 per year

    Position: Customer Service RepresentativeLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱20,000 - ₱60,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for our Travel Account in Cebu. In this role, you will assist clients with travel-related inquiries, including flight bookings, hotel reservations, itinerary changes, and general customer support. You will be the frontline representative of a...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱900,000 - ₱1,200,000 per year

    About the roleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at GDV BUSINESS SERVICES CO.'. As a Customer Service Representative, you will be responsible for providing outstanding support to our customers through various communication channels, including phone, email, and chat. This is a full-time...

  • Customer Service Representative

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱288,000 - ₱360,000 per year

    Customer Service Representative – Financial AccountCebu City | Onsite | Shifting / Night ShiftJob Summary:We are looking for experienced Customer Service Representatives to join our Financial Account team in Cebu City. The ideal candidate will handle customer inquiries and provide professional support to clients while maintaining a high level of service...