Customer Service

1 week ago

Work from Home, Philippines V-Assist NZ Full time ₱360,000 - ₱480,000 per year

Scope of Work

  • Identify, capture, and track potential leads through various channels (marketing campaigns, referrals, inbound inquiries, or outbound sourcing).
  • Maintain accurate and up-to-date lead information in CRM or lead-tracking systems.
  • Monitor pipeline performance and ensure timely follow-up.
  • Generate and analyze reports to track conversion rates, lead sources, and campaign effectiveness.
  • Collaborate closely with marketing, sales, or operations teams to align lead generation efforts with business goals.
  • Provide feedback to marketing on lead quality and campaign performance.
  • Communicate effectively with prospective clients or partners to nurture interest and engagement.
  • Admin support (CRM updates, data entry, and lead tracking)
  • Everyday task and call report for transparency and progress tracking
  • Reactivation campaign to re-engage past leads and clients
  • responses to all new inquiries (calls, SMS, and web leads)

Requirements and Skills

  • Bachelor's degree 2 years or 4 years course
  • 2–4 years of experience in lead generation, sales operations, business development, or a similar role.
  • Proven track record in managing and qualifying leads through CRM tools.
  • Experience in coordinating between marketing and CSR sales
  • Familiarity with digital marketing campaigns and data tracking is an advantage.
  • Proficiency in CRM systems (e.g. HubSpot, Salesforce, Zoho, Pipedrive, or similar).
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and accuracy in data entry and reporting.
  • Proactive, goal-oriented, and team-driven mindset.
  • Willing to work on a graveyard schedule

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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