Customer Service Executive

2 weeks ago

Work from Home, Philippines 9D Management Services LLC Full time ₱420,000 - ₱540,000 per year

Job Overview

Are you an energetic type of person that has outstanding interpersonal skills and a vibrant positive attitude? Then read on.

We are seeking a Customer Service Executive to serve as the primary point of contact for our clients, ensuring a positive and seamless experience. The ideal candidate will have 3-5 years of experience in customer service and a strong ability to build rapport with clients. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch support.

Key Responsibilities

  • Client Interaction: Engage with clients via chat/DMs and emails to address inquiries, provide assistance, and ensure customer satisfaction.
  • Issue Resolution: Handle client concerns, troubleshoot problems, and provide effective solutions in a timely manner.
  • Product & Service Knowledge: Maintain a strong understanding of company offerings to provide accurate information and recommendations to clients.
  • Order Processing & Account Management: Assist clients with orders, account updates, billing inquiries, and service modifications.
  • Follow-Up & Relationship Building: Conduct follow-ups to ensure client satisfaction, identify potential issues, and foster long-term relationships.
  • Collaboration: Work closely with internal teams, including sales and technical support, to provide comprehensive service to clients.
  • Documentation & Reporting: Maintain accurate records of client interactions, feedback, and issue resolutions.
  • Compliance & Policies: Adhere to company policies, procedures, and quality standards to ensure consistency in service delivery.

Qualifications

  • 3-5 years of experience in customer service, client relations, or a related field.
  • Strong communication and interpersonal skills.
  • Ability to remain professional, patient, and courteous under pressure.
  • Proficient in CRM software or customer support platforms is a plus.
  • Proficient in remote software tools like Asana, Slack, Google Workspace etc.
  • Problem-solving skills with a proactive approach to client needs.
  • Ability to multitask in a fast-paced environment.
  • A customer-focused mindset with a passion for providing exceptional service.

What we offer

We believe in fostering a diverse, inclusive, and supportive work environment. We offer a competitive salary, and opportunities for professional development and growth. Our vibrant company culture encourages collaboration, creativity, and work-life balance. If you're ready to take your customer service expertise to the next level, we'd love to hear from you.

Apply now and join our dynamic team

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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