Customer Service Specialist

1 week ago

Work from Home, Philippines UpSkill MNL Full time ₱300,000 - ₱360,000 per year

Job Qualifications:

  • High school diploma or equivalent; or Bachelor's degree preferred.
  • Minimum of 1-2 years of experience in a customer service or call center role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks simultaneously and work under pressure.
  • Proficiency in using CRM software and other customer service tools.
  • Familiarity with omni-channel customer engagement platforms.
  • Passion for delivering exceptional customer service and representing the brand.
  • WILLING TO REPORT IN MAKATI FOR 2 WEEKS DURING ON BOARDING PERIOD
  • Laptops are provided
  • Can start ASAP

Job Description:

Customer Interaction and Support:

  • Handle inbound and outbound customer calls, emails, texts, and chatbot interactions efficiently and professionally.
  • Provide accurate information on order status, product details, shipment tracking, and other customer queries.
  • Resolve customer issues and complaints promptly, ensuring a positive customer experience.

Omni-Channel Engagement:

  • Engage with customers across various platforms, maintaining a consistent and professional brand voice.
  • Utilize CRM systems to manage and track customer interactions, ensuring timely follow-up and resolution.
  • Assist customers with payment processing and troubleshooting any related issues.

Brand Representation and Customer Satisfaction:

  • Represent our brand in all customer interactions, ensuring a high level of professionalism and customer satisfaction.
  • Provide information on future product drops, promotions, and company updates to keep customers informed.
  • Collect and report customer feedback to help improve products and services.

Job Types: Full-time, Temporary

Contract length: 3 months

Pay: Php25, Php30,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Work Location: Remote

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