Customer Service Officer. Day Shift HMO day 1 Retirement plan

Start and grow your career within the financial services industry with one of Australia's leading debt purchase, collections and lending providers. Be a Customer Service Officer and join our team of professionals

What is Wizit, you ask?

Wizit is an exciting new suite of lending products that offer our customers three, convenient ways to pay:

• Wizitpay – BNPL, pay in 4 with up to $500 to spend
• Wizitcard – A credit card with up to $1,000. Interest free forever
• Powerup – A line of credit up to $30,000, with interest rates from 19.9%

What your new job involves

• Handling a high volume of inbound customer call enquiries
• Conducting customer and third party outbound calls
• Document management/handling in getting customers applications complete and ready for assessment
• Supporting the verification checks for the Loan Verification teams
• Meeting and exceeding customer service expectations
• Assisting with other customer experience initiatives

Essential Criteria

We are currently looking for motivated individuals who are willing to work on weekends and appreciate the flexibility of having a day off during the week.

Currently, we are servicing Australian hours (Day shift):

• Monday to Friday – 6:30AM to 3:30PM (DST 5:30AM to 2:30PM)
• Public holiday work including Christmas, New Year and Holy week

What we can offer you

Our people are the cornerstone of our success and we are committed to supporting you in a diverse environment with a range of benefits.

• Competitive salary package with yearly performance appraisals and bonuses
• Earn bonuses and incentives by providing a strong customer service experience
• Overtime with premium pay
• Paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs
• Free self-development training workshops/programs and wellness webinars from professional motivational Guest Speakers
• Retirement package for your future
• Free life insurance on day 1 (Be insured while working at Credit Corp).
• HMO coverage on day 1 plus free dependents upon tenure.
• Free fresh fruits weekly.
• Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us).
• Exciting Company events.
• Work-life balance in a culture-friendly environment
• We value your health and safety first. Our offices strictly adheres to IATF guidelines.

Who you are?

Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role

• Excellent verbal and written communication
• High level of positive energy and enthusiasm
• A natural problem solver and solution provider with a customer central approach
• Demonstrated high levels of integrity, honesty and an ethical approach
• Proven ability to work collaboratively in a team environment
• Basic computer literacy skills
• A desire to learn and take on feedback
• Willing to work onsite in our office at Ayala, Makati

Mandatory requirements

Must have SSS, PHILHEALTH, PAG-IBIG and TIN numbers and at least two valid government  ID ready before applying for this role.

If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you

Credit Corp Group is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.

Make it happen Don't delay Apply today