Customer Service Rep | Onsite | Day 1 HMO | Up to PHP42K

Driven by Service, Powered by Trust

Our client is a trusted player in the automotive industry, known for delivering excellent customer service and reliable support to dealerships worldwide. With a strong focus on innovation, loyalty, and service excellence, they ensure every customer interaction adds value and strengthens long-term relationships.

Job Description

As a Customer Service Representative, you'll manage inbound and outbound calls for automotive dealerships, book service appointments, and ensure accurate CRM updates while delivering exceptional customer experiences that strengthen loyalty and trust.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Ortigas

Salary: PHP 35,000 to PHP 42,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of Customer Service experience
• Able to work independently and collaborate with a remote onshore team
• Experienced in handling both inbound and outbound inquiries
• Skilled at resolving complaints and problem-solving
• Familiarity with appointment systems

Desired Experience:

• Work in a Service Department of an automotive dealership (e.g., Autohub Group, AC Motors)
• Work in a BPO supporting an automotive dealership business in a customer service role (e.g., Ford, Mitsubishi, Toyota, Honda, Mercedes, BMW, Lexus)
• Work in a customer service role for large organizations in service-oriented industries:
• Hospitality - prominent hotel chains (e.g., Hilton, Marriott Hotels)
• Airlines - international carriers (e.g., Qantas, Singapore Airlines, Emirates)
• Travel - booking divisions of credit card companies (e.g., VISA, American Express Travel)

Skill-set:

• Excellent phone manner and communication skills
• Empathetic, courteous, and professional
• Proficient in English (spoken and written)
• Observant of data privacy standards
• Detail-oriented, adaptable, and teachable
• Strong with computers and CRM tools

Your Daily Tasks

• Manage inbound calls and chats for automotive dealerships
• Handle service appointment bookings (New Booking, Rescheduling, Cancellations, and Re-booking)
• Perform outbound calls for reminders, confirmations, and follow-ups
• Conduct customer satisfaction check-ins and other outbound contact
• Maintain CRM data accuracy and complete system updates as needed

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra