Sales Representative

2 weeks ago

Taguig, National Capital Region, Philippines Firstsource Full time $104,000 - $130,878 per year

Job Title: Sales Representative

Job Category: Associate

Function/Department: Operations

Reporting to: Team Leader

Location: Taguig, Philippines

Salary Range: 19, ,000 All in Compensation

Project description

CORE RESPONSIBILITIES

  • Ensure to provide excellent customer service within our production shifts including prompt resolution of client related issues, complaints, enquiries or challenges.

  • Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.

  • Ability to grasp, comprehend, and clear training or coaching content quickly. And ensure it sustains during work execution.

  • Ensures all team briefing/meetings/coaching's are attended on a timely basis.

  • Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects (inbound/outbound and email)

  • Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests

  • Set appointments with consumers for the Officers, if need be.

  • Deliver exceptional customer service to potential and existing customers

  • Adapt to process changes and assist in creating ways for delivering excellent customer service

  • Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.

  • Maintain regular, reliable performance and attendance, including the daily schedule as assigned.

  • Ability to work overtime, weekly off and public holidays based on business requirements.

  • Exhibiting right and acceptable behavior at workplace in compliance to the company COC.

  • Manage irate customers and provide resolution to their concerns.

  • On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.

  • Act as a team player and coordinate work respectfully with fellow members in co-ordination.

  • Update relevant information accurately into the client's systems and give constructive feedback to enhance systems and improve overall customer experience.

  • Demonstrate a "can do" & "open-to-feedback" attitude, to develop a great working culture to help us achieve the best results.

  • Work towards targets set, manage own time and priorities tasks to meet through expected work discipline as a professional.

  • Work closely with team leader by implementing the coaching aspects discussed for self and career development

Value-Add Responsibilities:

  • Participative in team bonding, offline activities as necessary

  • Assist new team members in need and breed the team culture

Essential Knowledge:

  • Knowledge of handling customers in a BPO set-up any mode of communication from previous experiences

  • Active knowledge of using MS office basic applications like Word, Excel, Notes, etc.

Essential Skills:

  • Willingness to work in a shifting schedule.

  • Communicate effectively, both orally and in writing.

  • Flexibility to meet business requirements and fluctuating workload

  • Organize, prioritize, and schedule work assignments.

  • Foster a cooperative work environment.

  • Hardworking and Smart working attitude with openness to feedback

  • Have acceptable typing speed of at least 22 WPM/90% Accuracy

MINIMUM QUALIFICATION:

  • Age: 18 years Completed and Above

  • High School (Old Curriculum) or Sr. High School (New Curriculum) Undergraduates Accepted

BPO Experience Preferred (At least 6 months)

  • US Mortgage experience is preferred (but not mandatory)

  • Must have telemarketing experience

  • Knowledgeable about lead generation

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