Customer Service Administrator

5 hours ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱1,500,000 - ₱3,000,000 per year

Setup and Location: WFH

Work Schedule: 09:00 AM to 06:00 PM AEST (06:00 AM - 03:00 PM PH Time)

Employment Type: Full-time

Ready to do work that actually excites you?

Be the first point of contact for customer enquiries across two Shopify online stores and Amazon marketplace - ensuring every interaction reflects our premium brand experience.

Manage all customer service enquiries across Clever House's D2C stores and online marketplaces - providing professional, timely and brand-aligned responses that enhance customer satisfaction and loyalty. The role also supports core administrative functions including price list and product data maintenance, manual order creation, and assisting in the rollout of AI-driven customer support tools.

What You'll Do

  1. Customer Service Management

  2. Handle all inbound customer enquiries from two separate Shopify stores and existing online marketplaces including Amazon Seller Central.

  3. Deliver timely, professional and brand-aligned responses via email, chat and online marketplace and other platform messages.
  4. Manage returns, refunds, and post-purchase communications to ensure high satisfaction.

  5. Maintain a knowledge base of common customer questions and responses.

  6. Systems Administration & Support

  7. Maintain and update customer service inboxes using Gorgias (setup and optimization with AI chatbot for customer support emails).

  8. Maintain up-to-date price lists with links to marketing assets and detailed product information.
  9. Create and format competitor comparison documents and internal product data sheets.

  10. Raise manual sales orders, create inventory items and inbound receipts within the 3PL warehouse management system.

  11. Continuous Improvement

  12. Ensure the company Standard Operating Procedures (SOP) are kept up-to date and improve website FAQ's minimize customer enquiries.

  13. Provide insights on recurring customer issues and product warranty claims to improve content and processes.
  14. Participate in team meetings and contribute to process automation and customer service enhancements.

What You Bring

We're looking for someone who:

  • Minimum 2 years' experience in customer service and administration, ideally within both Shopify and Amazon marketplace environments.
  • Strong written communication skills with fluent, customer-friendly English.
  • Proven ability to manage multiple email inboxes and marketplace platforms efficiently.
  • Hands-on experience with Shopify (order management, returns/refunds, fulfilment updates, customer communication).

Other Skills Required

  • Understanding of 3PL warehouse management systems.
  • Proficient in Microsoft Excel and confident managing price lists and data accuracy.
  • Detail-oriented with strong organizational and follow-up skills.
  • Attention to detail in formatting customer-facing documents like product data sheets and competitor comparison landscapes.
  • Experience or interest in Gorgias or other AI-driven customer service ticketing systems.
  • Ability to work autonomously and take ownership of assigned processes.

Why You'll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking, "this sounds like me," it probably is. Click apply. We can't wait to meet you.

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