Customer Service Assistant

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱150,000 - ₱250,000 per year

Customer Service Assistant (Remote – Philippines)

Global Footcare | Australian Comfort Footwear Brand | Full-Time Role


About Global Footcare

Global Footcare is a leading Australian company specialising in comfort footwear brands, including Vionic, Revere, Scholl, and more. We supply major retailers, operate online stores, and manage retail outlets across Australia, New Zealand, Singapore, and the USA.

Our mission is simple: to help people live more comfortably, every day.

We take pride in delivering exceptional customer service and efficient operational support across all our business units.

We are now seeking a Customer Service Assistant based in the Philippines to join our growing offshore team through KMC Solutions.


Role Overview

This is a remote position supporting our Australian head office.

The successful candidate will assist with customer service, order processing, and administrative tasks across multiple systems.

You will work closely with both our retail and wholesale teams to ensure all orders and inquiries are handled accurately and efficiently, with a strong focus on communication and attention to detail.


Key Responsibilities
  • Handle inbound customer calls and email inquiries with professionalism and empathy
  • Process customer sales orders, payments, and returns using NetSuite ERP
  • Perform accurate data entry and reporting in Microsoft Excel
  • Maintain customer and order records, ensuring accuracy and completeness
  • Support the team with general administrative tasks, filing, and documentation
  • Coordinate with other departments to resolve order or stock-related issues
  • Uphold company standards for service excellence and timely communication

Qualifications & Skills
  • Excellent command of English (written and spoken); clear and confident communicator
  • Experience using NetSuite ERP (required)
  • Proficiency in Microsoft Excel (VLOOKUP, formulas, pivot tables preferred)
  • At least 2 years of experience in customer service, order management, or administrative support
  • Strong attention to detail, accuracy, and organisational skills
  • Ability to work effectively in a fast-paced, multitasking environment
  • Reliable internet connection and a quiet workspace suitable for remote work
  • Willing to work Australian business hours (7:00 AM – 4:00 PM PH time)

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