Customer Success Administrator

4 hours ago

Manila, National Capital Region, Philippines Adventus Full time ₱250,000 - ₱500,000 per year

**Responsibilities:

Provide comprehensive and anticipatory support to the Customer Success Business Unit, including the maintaining, and updating of customer related information between the team and internal business units.

Support the Customer Success onboarding process by tracking customer lifecycle activities (onboarding, training, reviews, renewals, escalations) to support the team.

Assist in sending proactive communications such as check-ins, surveys, reminders, and renewal information between the Customer Success team, and external and/or internal stakeholders.

Support cross-departmental collaboration, and document meetings for follow-up action items.

Track and follow up on customer open action items to ensure resolution in compliance with SLAs.

Assist the business unit in process improvements to streamline customer success workflows and enhance scalability.

Assist in maintaining standardised templates, playbooks, and process documents for the Customer Success team.

Assist in the creation and maintenance of knowledge bases or FAQ resources for customers and/or internal use.

**Requirements:

Minimally a Diploma or Bachelor's degree, with at least 1 year of relevant and proven experience.

Proven ability to manage multiple administrative requests, and meet deadlines showcasing strong administrative skills with high accuracy.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Experience in ServiceNow Customer Service Management (CSM) is a plus.

Excellent written and spoken command of the English language.

Clear and professional written and verbal communication skills.

Comfortable working independently and with cross-functional teams.****

  • Customer Success Administrator

    3 hours ago

    Manila, National Capital Region, Philippines Adventus Full time ₱20,000 - ₱22,000

    Responsibilities:Provide comprehensive and anticipatory support to the Customer Success Business Unit, including the maintaining, and updating of customer related information between the team and internal business units. Support the Customer Success onboarding process by tracking customer lifecycle activities (onboarding, training, reviews, renewals,...

  • Customer Success Administrator

    2 hours ago

    Manila, National Capital Region, Philippines Adventus Full time ₱900,000 - ₱1,200,000 per year

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...

  • Customer Success Manager

    3 hours ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPlease note this role will be based in Manila, PhilippinesThe Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and...

  • CUSTOMER SUCCESS ASSOCIATE

    3 hours ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time ₱40,000 - ₱60,000 per year

    CUSTOMER SUCCESS ASSOCIATE - Mandarin SpeakerManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in...

  • Customer Success Manager

    1 hour ago

    Manila, National Capital Region, Philippines Salesforce Full time ₱1,200,000 - ₱2,400,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • CUSTOMER SUCCESS ASSOCIATE

    4 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱40,000 - ₱60,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • CUSTOMER SUCCESS ASSOCIATE

    4 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱900,000 - ₱1,200,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Manager of Customer Success

    3 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱3,000,000 - ₱6,000,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...